【DUTIES AND RESPONSIBILITIES】
■ Handle all incoming calls for Group and customers travelling within responsible territories
■ Deal with and solve problems/complaints that may arise during or after trips
■ Coordinate service/hotel reservations and amendments/extra arrangements according to customers’ or sales requests, or unforeseen situations that arise while tours are on the road
【EXPERIENCE AND QUALIFICATIONS】
■ Previous experience of customer service/travel industry is essential
■ Travel industry market and culture understanding desirable for French region
■ Fluent English, French and Mandarin language skills (written and verbal)
■ Basic knowledge of the AS400 system (for internal candidates)