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Mandarin and Cantonese-speaking Lifestyle Manager & Travel (shift work)ref: HM41983
Sector カスタマーサービス
Type Full-time, Permanent
Location London - Centre / West End
Salary £20000 - 25000 / Year
Benefit
A leading name in VIP lifestyle management & travel services is looking for passionate, motivated and resourceful individuals to join their fast-growing Chinese services team, based in London (their global home base).

DAYS/HOURS: Shift pattern 2pm-11pm Mon-Sun (with one weekend day per week)
SALARY: £20-25K
TYPE: Permanent, full-time
LOCATION: Central London (Euston area)

As a Lifestyle Manager no two days are ever the same; you will use your knowledge, contacts and know-how to deal with interesting and often complex customer requests - primarily be dealing in; Travel, Retail and Entertainment (including restaurant and ticketing). You will use your expertise to help VIP clients get the most from their busy, international lives.


ESSENTIAL REQUIREMENTS
• Fluency in Mandarin at native level
• At least fluent business level English
• Experience in VVIP hospitality or luxury retail customer service
• Some work experience in travel, knowledge of a GDS (Amadeus, Galileo, Sabre etc.) and flight bookings
• Exceptional verbal, written and interpersonal skills
• Ability to work independently, with very little supervision
• Dedication to absolute customer satisfaction - a willingness to do what it takes to get any job done, with excellent problem solving skills
• Excellent computer skills
• An enthusiasm to work with an emphasis for every detail – ensuring the absolute highest customer service standards are maintained at all times

Additional skills (strongly preferred, but not necessarily essential)
• Fluency in Cantonese (in addition to fluent English & Mandarin)
• Fluency in Japanese