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Helpdesk Coordinatorref: RT42539x
Sector IT / 通信
Type Full-time, Permanent
Location London - City
Salary £25000 - 28000 / Year
Benefit
Helpdesk Coordinator

An international ICT and Telecommunications company based in the city seeks a Help Desk Coordinator to join their busy team.

This post is an important part of the project and Service desk as the first line to customers
You will be required to carry out a variety of technical and administrative co-ordination tasks to meet, or exceed, customer requirements.

Core Duties

• Administration work and Support for Invoice and contract for IT service
• Hands on Desktop Support Skill
• Understand and detailed planning and designing for customer's IT system and Infrastructure
• Network/PC/Desktop Security element configuration including day-to-day service delivery and User Support
• Network and PC implementation work and support for IT engineer
• Migration planning and execution
• Support PC and Call Centre system (incl DC server)
• Proof of concept testing and acceptance testing
• Development and implementation for new features and services
• Careful consideration to ensure profitable systems and implementation
• Vendor negotiation and control
• Arranging meetings
• Establish and cease PC/Desktop Security systems
• 1st level troubleshooting with customers and assist them as their escalation point of contact
• Maintain secure operations and keep the environment tidy
• Documented approach for implementation and modification
• Project and service delivery schedule management
• Periodical status report to line manager
• Ad hoc requests from your line manager or team members


Ideal candidate

• Wide knowledge and proficiency in PC software like Microsoft WIN 7/8/10, Office/Mailer and Antivirus
• General knowledge and experience in PC Hardware, Cisco Switch/Router and Juniper Products
• Ability to investigate and source answers to various email and telephony enquiries about technical issues
• Proven customer service experience
• Strong time management/multi-tasking & organisational skills
• Strong work ethic, accurate, organised with a good eye for detail
• Reliable time keeping and attendance
• Solid administration background & a keenness to get involved & support all customer service areas in EMEA