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Japanese-speaking Relationship Manager - Netherlandsref: TY42644
Sector 金融
Type Full-time, Permanent
Location Europe
Salary up to €65000 / Year + benefits
Benefit banking benefits
An international bank based in the Netherlands seeks a Relationship Manager to join their team. In this role you will be responsible for the allocated profit target and the management of monitoring, building and developing a designated portfolio of existing customers and/or prospective customers, with a focus on credit, operational risk and cross sell opportunities.

You will be the first point of contact for both internal and external colleagues and customers as well as lead/co-work with a designated team who are in charge of your client portfolio.


Essential Functions

To manage and monitor a designated portfolio of existing customer relationships in order to identify and satisfy the operational customer needs in compliance with the Bank’s internal requirements, especially Know-Your-Customer (KYC) procedures

To maintain contacts with existing customers with the aim to preserve and extend the relationship amongst others by promoting the full range of the bank’s products and services, in order to enhance the Bank’s profitability

To approach prospective customers, in consultation with senior Relationship Managers and/or DH with the aim to establish new relationships and thus enhance the bank’s profitability

To advise the customers on the standard products/services of the Bank and to discuss the terms and conditions thereof. In case a requirement for non-standard and/or complex products/services is detected, you should consult with DH or senior Relationship Managers

To timely collect, analyse and interpret financial data on existing and prospective customers in order to maintain a good insight in the customers’ financial standing, along with other makings of credit-synopses, and to relay this through DH to the Management so that the bank’s position can be optimally monitored and safeguarded

To timely prepare credit applications with the support from Credit Analysts

To scope, review and implement legal and other documentation ensuring compliance with Bank and Regulatory policy, KYC, sanction monitoring in order to minimise risk

To respond to a wide range of customer enquiries by phone and/or email, resolving issues satisfactorily, referring matters to colleagues as appropriate

To take care of complaints from customers by giving information to the customer on procedures and/or to solve the underlying problem and to make suggestions to DH and/or to the Management regarding procedures to circumvent such problems

To execute a variety of tasks and/or instructions given by senior Relationship Managers, DH and the Management in respect of business expansion of all the company group. To improve the productivity and/or other divisions, in order to contribute the increase in Net Operating Profit


Education

University or equivalent level of education
5+ years’ experience in a similar function or relevant area - banking industry preferred

The function requires in depth knowledge of the (intra-)divisional workflows and processes, of the products offered by our Front Office and of the applicable internal and external legislation
The function also requires knowledge and understanding/experience of/with the bank's business, policies, rules and guidelines
PC skills: Windows, MS Excel (advanced skill preferred), MS Power Point, MS Word
Basic financial knowledge, data-processing
Totally fluent English, Japanese language preferred

Please note the maximum salary is incl. 13 month and holiday allowance

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オランダにある銀行が、リレーションシップマネージャーを募集。
目標管理、既存/見込み顧客の該当ポートフォリオのモニタリング・管理を始め、社内外のメンバー、顧客の窓口となり、またクライアントポートフォリオを担当するチームをリードして頂きます。

【職務内容】
・既存顧客のポートフォリオの管理・モニタリング
・既存顧客との関係維持・構築
・見込み顧客へのアプローチ
・商品/サービスについて顧客へのアドバイス、利用条件の話し合い
・既存/見込み顧客の財務データの収集、分析、理解
・クレジットアナリストのサポートを元に、クレジット申請準備
・リスクを最小限に抑えるための規定遵守、KYC、制裁のモニタリング、法的書類のレビュー
・電話やEメールでの顧客からの問合せ対応、問題の適切な解決、必要に応じてメンバーへの報告
・顧客からのクレーム対応、問題回避の為の経営陣への提案
・事業拡大に向け、シニアリレーションシップマネージャー、および経営陣から与えられた様々なタスクや指示の実行

【応募要件】
・基本的な財務・データ処理知識保持者
・5年以上の同等業務経験者
・ビジネスレベルの高い日本語力・英語力保持者
・PCスキル(特に高いExcel力)保持者

【給料】
経験に応じて€65Kレベルまで検討可

【雇用形態】
正社員雇用

【開始時期】
決定次第すぐ

【勤務地】
オランダ アムステルダム

【ビザ】
オランダでビザのスポンサーなく無期限に就労可能なビザをお持ちの方のみご応募可能です。

【その他】
各種福利厚生あり