Ref: CC44211

Cargo Traffic Agent

Sector Supply Chain/Logistics/Import Export
Type Full-time, Permanent
Location London
Salary (Annual) £26,772 - 31,848 / Year
An oriental airline is looking for a Cargo Traffic Agent to join their busy cargo environment at London Heathrow Airport, to support staff with Imports. A candidate with good customer service, administration, or logistics background would be suitable for this role.

TYPE: Shift Work, 2-Year Fixed Term Contract
SALARY: £26,772 - £31,848 per annum depending on experience
LOCATION: Hatton Cross. A driving license will be needed for this role.

Cargo Traffic Agent Key Responsibilities

• To provide good support to the cargo traffic staff, this will include; - Import and/or Export document handling, Cargo spot data processing. Dealing with agent enquiries, following processes for damaged cargo, dangerous goods acceptance (after training)
• Complying with company cargo acceptance procedures which involve good communication to our customers and authorities (HMC) (DFT) etc., when required.
• Learning the key processes (Flight arrival handling and document distribution) of Import and/or Export Cargo management.
• Working as a team player with the business and show flexibility when required to meet all aspect of flight operations.
• Working to deadlines and following set procedures in all aspects of preparing flights to enable safe operation. (Weight management & dangerous goods compliance including segregation)
• Eventually to be trained to check acceptance of documents and freight for dangerous goods. Training level to category 6.
• To work with our GHA to ensure procedures are followed, SLA are met with confident decision making, coupled with regular communication to enable all parties to follow company’s high level of expectation.
• Working with the company’s new CSP in house IT systems to ensure smooth handling and give quick responsive action.
• Assisting and managing the company’s ULD system including monthly stock control and ULD rotation.
• Accurate reporting for statistics purpose and account documents for Head Office and communication between shifts for flight handover.

Cargo Traffic Agent Experience & Knowledge
• Training on an OJT basis will be applied
• Able to understand and follow manuals when required
• Computer skills
• Excellent communication skills both written and spoken
• Able to provide flexibility in different rolls.

(Business skills & Behaviour)
• Team player
• Excellent communication skill in all areas
• Able to work under pressure
• Maintain focus on all aspects of work
• Show initiative
• Looks to improve efficiency and quality of service
• Current full driving licence
• Criminal Record Check (Airside Pass)

Hours of work
• Working on a roster basis with a combination of early and late shifts. Hours of business are but not fixed from 0500-1400 to 1200-2100 Shifts including weekends and bank holidays.

• 24 days of annual leave increasing to 25 days in the 2nd year of service (public holidays are given in addition to annual leave)
• Discounted private medical cover with Aviva
• Pension with Aviva
• Group Life cover
• Discounts on flights

** All applicants must have the right to work in the UK as the Company is not able to offer visa support.

If your application is successful, you will be contacted within two business days.
We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
Updated: 100 days ago
Ref: CC44211