Ref: CC44674

Helpdesk Engineer – Telecommunications (Ref:CC44674)

Sector IT/Telecom/Engineering
Type Full-time, Permanent
Location London
Salary (Annual) £ ~ 32,000 / Year
A highly successful IT and telecommunications services company based in central London seek a communicative Helpdesk Engineer to join their busy team, to carry out a variety of technical and coordination tasks to meet customer requirements.
TYPE: Full time, Fixed Term Contract – until 30/11/2023
WORKING DAYS: Mon-Fri 9am – 5:30pm
SALARY: Up to 32k

• Hands on Desktop Support Skill.
• Network and PC implementation and optimisation.
• Understand and detailed planning and designing for customer's Network and PC.Network/PC/Desktop Security element configuration including day-to-day service delivery.
• Migration planning and execution. Support PC and Call Centre system (incl DC server).Proof of concept testing and acceptance testing. Vendor negotiation and control.
• Development and implementation for new features and services.
• Establish and cease PC/Desktop Security systems. Project and service delivery schedule management.
• Careful consideration to ensure profitable systems and implementation.
• 1st level troubleshooting with customers and assist them as their escalation point of contact.
• Maintain secure operations and keep the environment tidy.
• Documented approach for implementation and modification. Visit customer premises when required for project or maintenance contract work incl cover staff.
• Wide knowledge and proficiency in PC software like Microsoft WIN 10/11, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud(AWS, Azure), Office/Mailer, Switch/Router/IPT, and Firewall products.
• MCP Windows 10, Comptia A+ , ITIL Foundation v3 or later
• Ability to investigate and source answers to various email and telephony enquiries about technical issues.
• Proven customer service experience. Experience working in a global company, IT Skills, Documentation Skills, Cooperativeness.*Strong time management/multi tasking & organisational skills
• Strong work ethic Accurate, organised and eye for detail
• Reliable time keeping and attendance Solid administration background & a keenness to get involved & support all customer service areas in EMEA
• Visit customer premises when required for project or maintenance contract work
• Attend customer meetings for projects or maintenance contract work

** All applicants must have the right to work in the UK as the Company is not able to offer visa support.
Updated: 16 days ago
Ref: CC44674