Ref: HM43824

<Urgent!> IT Support Analyst (Ref: HM43824)

Sector IT/Telecom/Engineering
Type Full-time, Permanent
Location London
Salary (Annual) £ ~ 26,000 / Year
International finance company seeks an IT Support Analyst to support their users in the UK and across EMEA subsidiaries.
This will include installations, repairs and preventative maintenance of hardware, software, User IDs, IT process and related systems. In addition to this you will provide support on projects and business initiatives as directed by management.

Key Responsibilities
Install and configure new IT equipment; resolve incidents and upgrade different types of software and hardware; resolve incidents with printers, copiers and scanners.
Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications over the phone or face to face.
Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service as soon as possible; escalating incidents to other support teams where necessary.
Manage the IT new starter and leaver process, from end-to-end; liaise with relevant stakeholders and maintain the records
Manage the User ID lists; maintain IT and Systems lists; review the lists periodically and update as required.
Maintain a first class level of customer service ensuring that all customers (internal and external) are treated efficiently and in an appropriate manner.
Update relevant support documentation in order to assist all employees in the quick resolution of their incidents and service requests and enable users to become more self-sufficient, as required.
Perform regular IT audits to discover areas of weaknesses and reinforce them.
Ensure that the company’s data and information are protected from unauthorised access
Assist all users with any IT related incident as required; supervise repair and maintenance of all IT gadgets

Ideal candidate
Minimum 2 years’ previous experience in IT or Desktop support
Good understanding of IT client infrastructure operations
Practical knowledge of IP networks, subnets and VLANs
Knowledge of internal and perimeter (firewall) security configuration and practices
Knowledge of general IT security practices and willingness to constantly update knowledge
Knowledge of Microsoft Office, Excel, and other applications.
Working knowledge of Microsoft Exchange Server technologies and administration
Knowledge of APACS format
Knowledge of POS devices
Technical, planning and organisational skills.
Ability to multi-task, working on more than one issue simultaneously.
Able to carry out tasks with little or no supervision.
Excellent verbal, written and customer communications skills with technical and non-technical end-users.
Relevant IT qualifications required to successful perform the role.
Updated: 15 days ago
Ref: HM43824