Ref: KM45815

IT & Operations Manager

Sector IT/Telecom/Engineering
Type Full-time, Permanent
Location London
Salary (Annual) £33,000 - 40,000 / Year
A Japanese Financial company in London is actively seeking a dynamic and self-driven individual to join their team as an IT & Operations Manager.
This role will encompass a broad spectrum of responsibilities, including internal network and hardware management, supporting B2C/B2B Forex business operations, and Payment business operations, including transaction monitoring, vendor and customer interactions, and systems management.
The ideal candidate should have minimum 2 years of experience in the IT field, with expertise in hardware/software installations and network monitoring.
No prior financial knowledge required, and beginners are welcome!

TYPE: Permanent, full-time
WORKING HOURS: 8:30-17:30 from Monday to Friday
SALARY: £33-40K depending on experience
LOCATION: City of London

IT & Operations Manager Main Responsibilities:
• Manage and maintain internal networks to ensure smooth operations
• Supervise internal PCs, laptops, and equipment, ensuring functionality and availability
• Monitor B2C/B2B Forex business transactions and promptly respond to related inquiries
• Provide customer support for B2C/B2B transactions and operations
• Operate and oversee management screens for B2C/B2B activities
• Facilitate B2C deposits, withdrawals, and account openings
• Manage B2B account opening processes efficiently
• Communicate effectively with vendors and customers regarding trading and payment systems
• Oversee Forex and payment system operations, ensuring compliance and efficiency
• Compile and manage payment business operations to support organizational goals

IT & Operations Manager Ideal Candidate:
• Minimum 2 years of experience in the IT field, with expertise in hardware/software installations and network monitoring
• Previous experience as a Customer Support Specialist or similar role, demonstrating strong customer service skills
• Excellent communication abilities to interact effectively with internal teams, vendors, and customers
• Proven ability to work independently, prioritize tasks, and handle multiple responsibilities
• Permanent residency in the UK is mandatory
• Business-level proficiency in Japanese (reading and writing) is preferred but not required
• Proficiency in Excel and Word for managing and analysing operational data
• No prior financial knowledge required; beginners are welcome

** All applicants must have the right to work in the UK without any restrictions as the Company is not able to offer visa support.
(Unfortunately applications for this vacancy from YMS or Graduate visa holders will not be accepted.)
Updated: 15 days ago
Ref: KM45815