Ref: MW42914

<VISA SUPPORT> Japanese-speaking Senior Unified Collaboration Engineer (Ref: MW 42914)

Sector IT/Telecom/Engineering
Type Full-time, Permanent
Location London
Salary (Annual) £ ~ 64,000 / Year
Benefits transportation fee up to zone 6, life and medical insurance and others
A Japanese IT solution business provider based in London is seeking a Japanese speaking Senior Unified Collaboration Enginner who holds at least CCNP (collaboration) certification
<Job description>
- Receive and handle a variety of customer fault calls, both directly from customers or other inhouse technical divisions
- Contact and co-ordinate 3rd party suppliers or other company's resources to help achieve trouble resolution.
- Notifying the LM or PM of any issues which require escalation including but not limited to customer complaints, customer requirements and new business opportunities.
- Produce ad-hoc reports regarding customer issues.
- Visit customer premises with 3rd party vendors as and when required for project or maintenance contract work.
- Attend customer meetings for projects or maintenance contract work.
- Maintain relevant customer maintenance documentation on file server.
- Work on site at customer premises as an integral part of their team from time to time.
- Work within the Solution Division 24 hour maintenance rota.
- Travel to the office in London and customer offices throughout Europe for business purposes as and when required
- Provide technical support, create designs and proposals for Solutions Division's customers.
- Ad hoc requests from your line manager

<Ideal applicant>
- Knowledge and proficiency in maintenance and installation of network and server infrastructure.
- Ability to create high standard technical documentation, including High Level and Low Level Design Docs.
- Proven customer service and facing experience, at all customer levels.
- Flexible approach, able to work outside of normal working hours when requested.
- Strong time management/multi tasking & organisational skills.
- Excellent communication skills. Mother tongue level of Japanese Language skills are essential.
- Reliable time keeping and attendance.
- At least a valid CCNP (Collaboration) certification.
- A valid CCIE certifications, ideally in Collaboration. (beneficial)
- Significant experience in implementing and troubleshooting network throughout OSI 7 layers.
- Significant experience in customer-facing network and security consultation.
- An experience in designing and troubleshooting Cisco Nexus products (9000, 7000, 5000) with OTV.
Updated: 42 days ago
Ref: MW42914