Ref: MW43330

<VISA SUPPORT> Japanese-speaking Account Manager, Customer Experience (Ref: MW 43330)

Sector Sales/Business Development
Type Full-time, Permanent
Location London
Salary (Annual) £ ~ 40,000 / Year
Benefits Yes
A global company is seeking an account Manager, Customer Experiencer for their global call centre business. You will be in charge of multiple customer centre locations and maintain close relationships with corporate clients.
***** This position is based in Bucharest, Romania OR London (required business trip in Romania 1week per month*****

■ Job description
・ Maintain close communication with corporate customers
・Planning Strategy/progress report and create service plan for the clients
・Project and operation management, KPI management
・Leading operation managers and staffs in each centre
・Reporting progress and operation status to the clients and implement improvement ideas, make proposals for project expansion, negotiating contract etc.
・Other various project management

■ Ideal applicant
・Account management, B2B, client management experience
・CX Management experience
・Management and sales experience to CRM vendors and system vendors
・IT, media and digital industries experiences are huge plus
・VIP customer service, corporate/consumers service experience
・Business level English and Japanese is an essential
・Experience working within global company /multinational organisation
・Frequent business trips are required
・ Advanced PC skills (Microsoft Excel, Word, PowerPoint)

Contract type: Full-time, permanent
Location: Bucharest, Romania OR London UK
Salary: Up to 40k (depending on experience) + bonus (discretionary) + other benefits
Start: ASAP ( can be negotiable)
Visa: ROMANIA or UK work permit holder (UK/EU national, Resident, Spouse visa etc)
* If the applicant who meets all the criteria above might be considered work visa support
Other information: If based in the UK, the successor required business trip 1week per month to Bucharest, Romania
Updated: 7 days ago
Ref: MW43330