Ref: MW43409

Japanese-speaking Fraudulent Investigation Manager – Amazon Japan / Sapporo <Ref: MW43409>

Sector Digital Marketing/PR
Type Full-time, Permanent
Location Japan-Others
Salary (Annual) £4,000,000 - 8,000,000 / Year
Benefits Commuting support (up to 50,000 yen per month), Health/Life insurance support, Pension, Staff discount, Seasonal Events etc.
At the heart of our customer centric business model is Selling Partner Trust, Abuse, Risk, and Reviews (STAR). STAR is a global operation providing round the clock support to the Amazon business and our customers by providing protection from fraudulent purchases, fraudulent sellers and ultimately mediating on claims. Due to extensive growth we require a manager to lead a new team in STAR operation in CTS Within STAR the Operations division achieves this through a combination of automated and manual investigations of the buyers and sellers on our marketplace.
The STAR Manager owns productivity, quality, and capacity of the investigation team in Sapporo, Japan, which consists of 15 investigators. This is a critical role to ensure that Amazon is able to detect and prevent fraudulent and high-risk transactions, while also protecting the customer experience for legitimate customers.

The primary roles and responsibilities are:
· To monitor fraudulent activities from the processes by seller registration, listing, delivery, reimbursements/returns and take necessary actions in accordance with SOP.
· To develop talents and manage growth of investigators.
· To implement best-in-class processes and practices for maintaining and exceeding productivity and quality service level agreements.
· To ensure effective use of resources and adherence to service level agreements.
· To partner with Business and Global Process Owners to support continuous investigation process improvements and development of tools.

· A minimum 3 years of experience in operation or equivalent positions
· A minimum 3 years in a people management position
· Data analysing skills
· Native level Japanese with business level English (both written and spoken)
· Bachelor degree is required.
· Knowledge of MS Office (esp. MS Excel) suite of products skills

· Advanced working knowledge of MS Office (esp. MS Excel) suite of products skills and optional knowledge of SQL, SAS, or PERL skills
· Six-sigma Certification
· Exceptional operational, managerial, analytical and interpersonal skills.

Company: Amazon Japan G.K.
Location: Sapporo, Japan
Start: ASAP
Salary: Basic: 4million – 8million yen (depending on the experience) + stock option
Benefits: Commuting support (up to 50,000 yen per month), Health/Life insurance support, Pension, Staff discount, Seasonal Events etc.
Holiday: Paid holiday (up to 14days/year) and other Condolence vacations etc

Various Working System for Work Life Harmony:
We believe that it is important to spend private time such as spending time with your family or doing anything you like to spur innovation. Amazon promotes a fulfilling and flexible work style according to the work volume and lifestyle of each employee. (Example: Flex Time, Work from Home, Maternity /Parenting /Family Care Leave etc.)
Updated: 272 days ago
Ref: MW43409