Ref: MW43632

Japanese-speaking Team Leader in data centre(Ref:MW43632)

Sector IT/Telecom/Engineering
Type Full-time, Permanent
Location London
Salary (Annual) £ ~ 30,000 / Year
Benefits Commuting support (up to zone 6), Health/Life insurance support, Pension, Staff discount, Seasonal Events etc.
A highly successful international IT services and telecommunications company seek a Japanese-speaking Team Leader in data centre.
Location: London
Salary: £30,000 + bens
Hours: Monday- Friday 9am-5pm

A highly successful international IT services and telecommunications company seek a Japanese-speaking Team Leader in data centre. Working at the company’s Network Operation Centre in London Docklands this is a great opportunity to join a well-established international organisation.

[The Role]
Receive escalation/enquiries from day team members and provide advice as a Team Lead Functioning as an escalation point when/if needed from HQ in Tokyo, HCM GNOC or relevant parties.
Troubleshoot with relevant counterparts such as HQ in Tokyo, European Network Providers and HCM GNOC.
Maintenance of global network equipment within GNOC's possessions
Service implementation and order modification of customer circuits
Problem solving at the customer site including EMEA+CIS when necessary
Create monthly reports for customers and attend monthly meetings
Support requests from GNOC and each regional NOC
Introduce countermeasures/preventative measures for end user , GNOC and each regional NOC
Recording relevant information onto the company’s ticketing systems
Information sharing within the team and training the team members when necessary
Attend regular quality improvement meetings with each carrier
Update documentation including Typo3 documents for A/B end customer
Cover London GNOC shift team members when necessary

[The Ideal Candidate]
Fluent business level English and Japanese (reading, writing, listening and speaking)
Experience as an engineer at network operation centre is required
Networking Protocol is beneficial: for example: Ethernet, TCP/IP, MPLS/ ADSL, SDSL, Analog and Fibre cabling/ Server or Firewall and Cisco experience qualifications are an advantage (E.G. CCNA) and Windows Application (Word, Excel, PPT and Visio)
Updated: 15 days ago
Ref: MW43632