Ref: RT43435

Head of Retail (Ref: 43435)

Sector Customer Service/Retail
Type Full-time, Permanent
Location London
Salary (Annual) £40,000 - 45,000 / Year
A highly influential Japanese cultural platform is looking for a Head of Retail to join their expanding operations in London. This is an exciting opportunity for anyone who has a deep interest in Japanese culture/creativity. You will provide excellent leadership by expertly utilising your experience within retail management whilst simultaneously understanding the brand and cultural importance of overall operations.
The Role

• Setting an excellent standard in maintaining and building upon brand values, and by inspiring the Team to achieve these standards
• Own the employee experience, driving employee satisfaction and aligning Team performance with the Japanese concept of omotenashi
• Own the customer experience, driving customer satisfaction and increasing brand loyalty
• Drive performance and growth, through excellent operational and commercial delivery
• Work to develop a long-term retail strategy and the development of retail operations and services.
• Setting of strategic goals for retail operations, efficiency and increased productivity that meets their short and long-term objectives
• Ensuring that the business operates under the most effective processes, infrastructure, and services

The Idea Candidate

• Retail Management experience at a level appropriate to the role, to be assessed based on the size and complexity of previous roles
• Metrics will include sales turnover and volume and the number and types of roles previously managed.
• Experience of working in a high-quality brand setting, such as a cultural/ luxury service and selling environment
• Demonstrates a commercial, numerate and results orientated attitude with utmost focus on the customer
• Track record of managing operational budgets and business case developments
• Market savvy, with strong commercial acumen with experience in interpreting multiple data sources and able to make informed recommendations to improve and enhance trading
• The ability and creativity to balance profitability alongside meaningful engagement with authentic Japanese culture
• Ability to create a climate where professional learning and personal growth are actively encouraged and valued
• Outstanding stakeholder management & engagement
• A track record demonstrating significant progression in management; in a role with direct P&L responsibility
• Experience of using commercial drivers and financial data to propose and challenge strategic plans and decisions
• A solid track record of success in leading cross-functional teams.
• Proven track record in managing third party relationships.
• Strategic thinker, experience of converting strategy into detailed operational plans on the shop floor.
• Outstanding project management skills, meticulously well organised and reliable.
• Must have a strong passion for all things Japan!

If your application is successful, you will be contacted within 2 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
Updated: 11 days ago
Ref: RT43435