Ref: SF44401

Inside Sales Centre Agent (Ref: SF44401)

Sector Hospitality/Tourism
Type Full-time, Temp/Contract/Project
Location London
Salary (Annual) £20,000 - 23,000 / Year
A major overseas airline seeks an Inside Sales Centre Agent for their office in the City of London.
Business level English is required for the role. Some understanding of Japanese culture and language would be advantageous.
TYPE: 2 years contract, full time
HOURS OF WORK: Flexible and able to work shifts, including weekends according to roster
Shift 1: 08:00 to 16:30
Shift 2: 09:00 to 17:30
START: 1st Aug 2022

Providing excellent customer service to passengers
Selling tickets
Promoting the airline’s frequent flyer programme

Handling reservations and bookings for flights, hotels, railways
Dealing with queries and requests
Ticketing - issues, reissuing, and refunds
Database operating, to keep records up to date
Call customers in case of any flight difficulties (delays, cancellations, major strikes)
Assist with queries from other company offices, airports, departments
Any other ad hoc duties

Business level of English
Proficient in computer skills
Familiarity of airlines’ Frequent Flyer Programme would be an advantage
Team player
Professional verbal and written communication skills
Time management skills
Ability to work under pressure
Attention to detail
Maintain confidentiality
GCSE Maths & English grade C or above (or equivalent)
Certificate or NVQ qualification in customer service (or equivalent)
*Please note that training will be provided as necessary

** All applicants must have the right to work in the UK as the Company is not able to offer visa support.
Updated: 15 days ago
Ref: SF44401