Ref: TY43287

Japanese-speaking Investigate Specialist / Seller Support for AMAZON Japan (Ref:43287)

Sector Customer Service/Retail
Type Full-time, Permanent
Location Japan-Others
Salary (Annual) ¥3,400,000 - 4,300,000 / Year
Benefits Competitive Package
Amazon Japan Corporate is now hiring for several exciting new associate level positions across several locations and will soon be conducting interview events for candidates who live abroad. The opportunity and location will be decided based on your preference and experience.
Come build your future with us.
*Your position and work location will be decided based on your preference and experience.
①Investigate Specialist
Amazon is looking for individuals with strong analytical skills to join them as an Investigator. The focus of this role is to evaluate transactions and safeguard Amazon's global customer base, profitability, and brand while maintaining a high level of customer experience. Besides investigation, you will also get to learn about the wide range of operational and technical knowledge from associated internal teams and learn how to lead projects such as improving operational and system efficiency.
● Investigate suspicious buyer activity and behavior that could pose a risk to Amazon, Amazon customers, or merchants.
● Communicate via email and telephone with buyers, merchants, and other external and internal customers to make informed decisions about risk.
● Utilize perceived or proven loss risks to develop data/reporting for future detection.
● Achieve weekly productivity and quality standards for investigations.

②Seller Support
The Seller Support Associate acts as the primary interface between Amazon and their business partners. This role will be responsible for providing timely and accurate operational support to Merchants selling on the Amazon platform. The successful candidate will have an immediate and distinct effect on the experience of Amazon customers, making a strong track record of customer success a key requirement for the role. As a Seller Support Associate you’ll be expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to set SLA for phone and/or email correspondence.
● Demonstrate effective, clear, and professional written and oral communication skills.
● Provide prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues
● Build platform and business knowledge to better serve sellers
● Maintain a positive and professional attitude, always portraying the company in a positive light and effectively managing sensitive issues.
● Demonstrates excellent time-management skills and the ability to work independently using own initiative alongside departmental resources, policies, and procedures.
● Contribute to a positive team environment and proactively aid team members with difficult contacts as needed.
● Maintain acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
● Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

*Your position and work location will be decided based on your preference and experience.
A. Sapporo, Hokkaido
B. Sendai, Miyagi
C. Meguro, Tokyo

* Examples of employee benefits
● Japanese social insurance, such as medical insurance, workers compensation, life insurance, and others
● Commuting allowance (upto 50,000 yen/month)
● Employee discount for shopping on Amazon's website (restriction may apply)
● Pension/Retirement plan
● Paid vacation and sick leave, personal holiday,
● Company celebrations, seasonal events, extra annual holidays
● Career challenge system
● Door Desk Award
● Others
★Working Hours★
*Shift schedule/Flex time may be applied depending on your assigned position

Quick USA & Cross Boarder Recruitment (Centre People Appointments) form the official recruitment agency supporting this overseas hiring process. Once we receive your email, we will send details and updates on the process as well as other useful information about AMAZON Japan.
Updated: 459 days ago
Ref: TY43287