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Multilingual Reservations Agent (Travel Agency)ref: HM41320
Sector Travel
Type Full-time, Permanent
Location London - City
Salary £18000 - 21000 / Year
Main Responsibilities

Communicate with hotels and provide worldwide sales team with up to date booking information
Negotiate prices and conditions with some hotels as well resolve booking issues and complaints directly with hotels
Negotiate compensation or refunds as and when required
Load accurate rates and booking details into the in-house system
Provide suitable alternatives as and when required
Produce accurate documents/reports
Process deposits/refunds
Prioritise workload according to deadlines

Ideal candidate

Totally fluent English AND another European language
Travel industry background
Proficient in Microsoft office applications
Ability to work under pressure and meet deadlines
Excellent attention to detail
Professional attitude
Clear and effective communication skills
Excellent interpersonal skills
Capable of handling high volume in a timely manner with accuracy
Ability to Multitask
Preferred negotiation, customer service and problem solving abilities
Required Experience/Knowledge

Keyword: International Travel, Reservations, FIT, Group, Travel bookings, Booking Coordination