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On-site IT Engineerref: HM43085
Sector IT / Telecom
Type Full-time, Permanent
Location Europe
Salary Negotiable / Neg + benefits
Benefit Pension
TYPE: Permanent, full-time

SALARY: depending on experience, plus good benefits

START: Mar 2020

LOCATION: Frankfurt


You will be mainly in charge of Network / Infrastructure IT services
- Provide technical support for customers
- Provide accurate and timely diagnosis and rectification of customer faults
- Support, maintain and improve customer services
- Assist other on-site engineers and back office engineers in the team
- Work proactively to ensure prompt resolution of support cases and the highest possible levels of customer satisfaction
- Provide 1st and 2nd line support/external maintenance companies
- Understand customer's IT policy and do not advise users against the policy
- Submit change control to efficiently share information
- Maintain customer systems in regular and/or on demand basis
- Provide 1st and 2nd line IT Helpdesk support at customer's sites and/or remotely
- Maintain support related documents (e.g. Site manual, Asset List, User Manual, etc.)
- Manage third-party vendors in helpful manner
- Manage and control service and/or product delivery of third-party vendors


-1 year or more technical support experience in IT infrastructure industry
- Excellent communication skill with clients, end users and third parties
- Good documentation skill (Technical documents, customer reports)
- Good team player/Project members
- Highly proficient in Microsoft Office products (Outlook, Word, Excel, Power Point)
- Good knowledge of Windows OS 8 & 10
- Support experience of Users/Group management in AD, Print management or Shared folders etc
- Understand basic networking (LAN, WAN or Wi-Fi)
- Support Experience Windows Server OS: 2008/2012/2016
- Experience Server administration: DNS, DHCP, DFS, SCCM and Windows Backup
- Experience Vmware vSphere hands-on
- Knowledge of Citrix XenApp 7.6 (or later)
- Knowledge of Managed Anti-Virus (Symantec Endpoint Protection)
- Knowledge of Office 365
- Experience support Polycom Video Conference system or Skype for Business
- Experience support mobile device (iPhone/iPad)
- LAN/Wi-Fi/WAN network support/troubleshooting
- Knowledge of IP phone system
- MCTS Windows 7(and/or 8) & MCTS Windows Server 2008 (and/or 2012), Cisco CCNA

** All applicants must have the right to work in German as the Company is not able to support visa applications.

If your application is successful, you will be contacted within two business days.
We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs

◎43085◎IT企業からフランクフルトでOn-site ITエンジニアを募集!



・Windows OS8&10について知識のある方
・Windows Server OS: 2008/2012/2016のサポート経験者
・DNS, DHCP, DFS, SCCM and Windows Backupのサーバーアドミニストレーションの経験者
・Vmware vSphere hands-on、Citrix XenApp 7.6経験者





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