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Mandarin- speaking IT Support Analystref: HM43278
Sector IT / Telecom
Type Full-time, Permanent
Location London - City
Salary £40000 - 45000 / Year
Benefit
Mandarin- speaking IT Support Analyst

A leading Asian bank are looking for an IT Support Analyst to join their busy London office. The primary function of the role is to assist the head of IT in the administration and maintenance of the Bank’s IT systems through the support of the user population, HO application, desktop applications and underlying operating systems.

The Role

Assist the IT Manager in the management and co-ordination of the IT resources within the IT Department
Responsible for maintaining and monitoring the network, telephony, server, storage, desktop operating systems and desktop applications
Responsible for on call service for incident management
Responsible for IT service management including on-site support for users
Responsible for New Joiners and leaver IT processes according the procedures
Responsible for managing the IT assets
Ensure that Information Security Standards are maintained across all IT asset.
Co-ordinate day-to-day IT checks and operational procedures according to defined standards processes and procedures. Ensure that the department meets the required security and service levels along with other relevant corporate objectives
Communicate IT systems and controls to other groups as appropriate
Ensure close collaboration with global groups as and when appropriate managing the interface to Head Office for IT management of Head Office hosted systems
Participate in Infrastructure rollout project work when required
Maintain relevant IT support process
Produce IT support management report regularly

The Ideal Candidate

Previous IT support experience include desktop, phones, windows 10, GPO are required
Experience about general IT infrastructure such as system monitoring, network, database management, business requirements analysis, storage management, data backup, information security are preferred
Demonstrable ability to work effectively as part of a team
Educated to degree level preferred
Fluent written and spoken Mandarin and English speaker
Minimum 3 years relevant work experience
Experience at Finance industry is preferred