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Customer Service - Inside Sales - Russian OR Germanref: JH40132
Sector Customer Service
Type Full-time, Permanent
Location London - City
Salary £17925 - 18585 / Year
National airline seeks an Inside Sales Centre Agent (with native level Russian OR German) to join their team. You will assist with providing excellent customer service to passengers, sell tickets and promote the airlines mileage scheme.

Key tasks will include:

• Handling reservations and books for flights, hotels, railways, and dealing with enquiries/requests
• Ticketing, issuing, reissuing tickets and refunds on Axess
• Operating the database efficiently as well as other internal systems to maintain accurate and up-to-date records
• Award mileage deduction using Axess and VIPS
• Call customers in case of irregular operations (cancellations of flights, delays, major strikes etc)
• Assist with queries from the airline offices/airports and other airlines to ensure smooth communications and operations

Essential skills:

• Native level Russian or German
• Professional level of verbal and written communication skills
• Computer proficiency
• Good general education level
• Team player
• Good time management skills
• Ability to work under pressure
• Maintain confidentiality
• Certificate or NVQ qualification in customer service or equivalent


Thorough training will be given

Hours of work:

Flexible and able to work shifts, including weekends according to roster. Times may vary:
Shift 1: 08.00 to 16.30 Shift 2: 09.00 to 17.30. Based in London (near Aldgate)

Salary £17,925 but with weekend and bank holiday premium this will bring the salary package to £18,585.