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Passenger Services Agentref: RT41031
Sector Travel
Type Full-time, Permanent
Location Other
Salary £18000 - 22000 / Year
Passenger Services Agent (Permanent)

The Role

A Leading international airline is looking for a Passenger Services Agent to join their busy team based at LHR. You will make sure that passengers and their luggage safely board the aircraft at the right time while performing unparalleled customer Service

• Give passengers a warm welcome and a positive experience as you will often be the first or last person that passengers meet when they start or complete their journey
• Carry out Passenger Service duties for both arrival and departure flight handling, including
• Check-In passengers ensuring security compliance and document checks are carried out accurately
• Ticket Desk, collect monies, book and amend itineraries and handle general ticket enquiries
• Special Services, arrange meet and greet for VIP’s
• Departure Flight preparation, seat planning
• Arrival Flight preparation and Departure Gate reconciliation Handling
• Host and supervise check-in facility & Staff
• Flight Management
• Monitor flight status to take necessary action including connection flights
• Lost & Found enquires, Baggage Services
• General Office housekeeping and tasks

The Ideal Candidate

• Having a step forward approach to customer service, to greet, help and reassure passengers to the highest level while handling any pertaining questions related to flight handling
• Computer literate (MS Word and Excel) with the ability to learn systems and processes to a high standard
• Able to demonstrate a flexible and positive attitude, attain excellent customer service skills and to communicate well at all organisational levels
• Close attention to detail as there is important documents and booking aspects involved
• Time management skills
• Maintain confidentiality
• Efficient and effective decision making and the ability to take own initiative while working effectively as part of a team
• GCSE Maths & English grade C or above, or equivalent
• Certificate or NVQ qualification in customer service, or equivalent
• Training will be provided to ensure the expected quality standard is met

Hours of work: No more than 37.5 hours per week on average and you are expected to work shifts according to the rotating roster drawn up by the Departmental manager that includes shift work and weekends / Heathrow Airport Terminal 3, South Wing Offices.