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Multilingual Reservations Agent- German-speaking (Travel Agency)ref: RT41320
Sector Travel
Type Full-time, Permanent
Location London - City
Salary £20000 - 25000 / Year
A leading international travel provider is seeking to recruit a multilingual Reservations Agent to join one of their busy reservations departments. Ideally you will speak another European language fluently as the company work within international, pan-European suppliers/markets.

Based on hotel requests received on a daily basis from International sales offices you would have to be able to prioritise the workload according to deadlines, arrival dates etc.

Main Responsibilities:

• Contacting hotels by phone, email or fax in order to discuss present and future reservations
• Select appropriate contracts and none contracted hotels according to sales requirements
• Process bookings and inputting details/rates using in house system
• Negotiate rates and conditions such as cancellation and payment policies
• Provide suitable alternatives as and when required
• Produce accurate documents/reports
• General admin tasks
• Dispute handling
• Process deposits/refunds
• Negotiate book outs, compensations and cancellation charges when needed
• Prioritise workload according to deadlines

Ideal candidate

• Totally fluent German and English speaker
• Must be capable of handling high volume of enquiries in a timely and accurate manner
• Ability to work under pressure
• Travel industry background – ideally in reservations – Groups/ FIT / Hotels
• Proficient in Microsoft office applications
• Ability to work under pressure and meet deadlines
• Excellent attention to detail
• Professional attitude
• Clear and effective communication skills
• Excellent interpersonal skills
• Capable of handling high volume in a timely manner with accuracy
• Ability to Multitask
• Preferred negotiation, customer service and problem solving abilities

KEYWORD: International Travel, Reservations, FIT, Group, Travel bookings, Booking Coordination