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Payments Operations Specialist (French-speaking)ref: RT42413
Sector Finance
Type Full-time, Permanent
Location Europe
Salary £45000 - 50000 / Year + benefits
Benefit +bens
Payments Operations Specialist (French-speaking)

The Role

• Liaise with key stakeholders to gather and prioritise the business requirements for operational specifications and standards as applicable in the local markets
• Proactively engages with potential acquiring partners to discuss operational aspects of business cases to enable them to become Licensees
• Support negotiations regarding operational aspects of business agreements, not limited to Non-Disclosure-Agreements and Commercial Agreements, with potential partners and support follow up meetings as required
• Liaise with terminal vendors to conduct terminal testing
• As a contact window for the partners, communicate the details of operational queries regarding operations to the customer
• Support project operationally for business with Licensees and parties involved (e.g. terminal vendors, payment service providers, merchants) based on business discussions; liaise with HQ as required
• Actively provide operational support on projects and troubleshooting on payment services and products
• Support operational problems with existing acquirers, payment service providers and merchants; identifying causes, developing solutions, implementing the operational solutions with parties involved until completion
• Be the point of contact for terminal vendors, deal with all queries and escalate as appropriate to management.
• Prepare and submit reports on operational progress and activities to management as required
• Travel locally and internationally as required

The Ideal Candidate

• Experience of payment operations, especially French and BENELUX payments operations
• Demonstrative creative ability and problem-solving attitude
• Ability to interpret operational solutions in way that would be understood by non-operational people
• Ability to communicate tightly with diverse groups (i.e. the company’s acquirers, payment service providers, terminal vendors and merchants)
• Operation management skills to meet deadlines and objectives
• Ability to operate effectively in a flexible and changing environment, coping with ambiguity, and working collaboratively in cross-functional teams
• Minimum 4 years’ operational experience in payment cards/payment systems gained in a Scheme, financial institution, payment service providers or terminal vendors in France and/or BENELUX
• Sales experience is a plus, but not required