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Restaurant Area Managerref: RT42492
Sector Others
Type Full-time, Permanent
Location London
Salary £40000 - 50000 / Year
Work Location: Head Office and Field Based

The Role

A well-known Japanese restaurant chain are looking for a Restaurant Area Manager. This is an exciting role where you will be accountable for all sides of operations and financial performance for their restaurant chain and sister restaurant. You will work closely with the all Restaurant Managers in order to help move to retain their core ethos and still remain relevant in an ever changing and dynamic industry.

• Develop a culture of actively seeking feedback from customers on a regular basis, get to know the regular guests and acknowledge repeat custom
• Agree and implement actions to continuously improve the guest experience
• Ensure customer requests and feedback, both verbal and written are responded promptly and efficiently
• Maintain and further enhance relationships within the immediate locality, namely residents
• Maximise incremental sales opportunities by adding customer value at every opportunity
• Focus on offers: roll out loyalty scheme, email offers, specials and menu initiatives
• Must have a strong focus on company values, including authenticity, variety, quality and Accessibility
• Support online development through customer fulfilment
• Ensure Mystery Guests Results are achieved to a high standard
• Passionate about service standards
• Goes the extra mile & exceeds expectations
• Monitor Restaurant performance, drive results and achieve targets
• Generate additional revenue through precise controls and the training of Restaurant managers
• Monitor, develop and inspire Restaurant Managers and teams
• Manage suppliers’ relationship and negotiate contracts, and review products quality
• Ensure the accurate stock take paperwork in each location
• Setting up new premises teams, working on new openings
• Select, appoint, induct and train new Managers
• Devising and driving staff development programs & team building activities
• Payroll controls, to hit plan – support HR with monthly analysis of controls
• Food cost controls to be within agreed budgets including stock loss and shrink.
• Record and report any ordering costs and cash loss
• Maintain and track agency and contractor expenses
• Equipment and dilapidation cost controls reported monthly – manage contracts wisely, spending in a prudent way
• Report on any accounts or sales exceptional items – monitoring ‘complimentary losses and any site cash
• Manage food waste to prescribed and agreed limits
• Forecast any operational CAPEX (Capital Expenditure) needs, supporting proposals
• Control costs on other expenses such as uniform, stationery and travel

The Ideal Candidate

• Experience providing necessary leadership, planning and communication skills to ensure the timely delivery of self-set goals
• Strong experience working with a management team, presenting company goals and strategy to colleagues to ensure transparency and unity
• You must be able to build strong relationships with clients and suppliers, including consultants
• Understand the importance of managing and developing colleagues, scheduling and supervising new team members
• You will be able to determine team staffing needs and recruit staff if and when required
• You must have a proactive approach in training colleagues on their responsibilities regarding Fire Safety, Health and Safety, Food Hygiene and Customer Service
• Experience in appraising colleagues, providing a succession plan; performance managing colleagues as required