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Pre-sales Engineerref: RT42740
Sector IT / Telecom
Type Full-time, Permanent
Location London - City
Salary up to £45000 / Year
Benefit
Pre-Sales Engineer
A Japanese telecommunications and IT services company are seeking a Pre-Sales Engineer. In this role you will carry out a variety of technical pre-sales (incl design, quote), co-ordination tasks, customer support and lead an onsite team, to meet or exceed customer requirements. Complete tasks which are assigned by Line Managers and are part of a project or maintenance contract work, in a professional and timely manner to ensure customer satisfaction.

This position is an integral and important part of the Solutions Business Division The ability of The Solutions Business Division to provide and maintain our products and services at customer’s offices means that there is a large dependency on this role. The ability and willingness to travel freely overseas is essential.

The Role
Focus on transforming the business, with primary areas of responsibility including definition of strategy to meet business requirements, creating high level designs and creating road maps to deliver transformation and change
Participate in creating strategy, design and implementation, as well as support the operation team with complex troubleshooting.
Lead proof of concept activities with the Cisco, PC and Server space. Responsible for defining and documenting for Pre-sales and System document, and Cisco for Routing, Switch as well as support services. Lead onsite team member and their activity check include temporary onsite cover for network, LAN, PC support for end clients
Responsible to create proposal documents as part of delivery for any new services and support service. Responsible for the creation of detailed Implementation Plans for all engineering related activity
Visit customer premises with 3rd party vendors as and when required for project or maintenance contract work.
Attend customer meetings for projects or maintenance contract work.
Maintain relevant customer maintenance documentation on file server. Contact and co-ordinate 3rd party suppliers or other resources to help achieve trouble resolution (incl reporting to clients)
Support and Develop for meeting customer requirements and new business opportunities. Produce ad-hoc reports regarding customer meeting (if necessary). Visit customer premises when required for project or maintenance contract work incl cover staff
Attend customer meetings for projects or regular contract support work. Make BOM of equipment and quotation
Maintain relevant customer project proposal and maintenance documentation on file server.
Travel to customer offices throughout EMEA region for business purposes as and when required
Provide technical system check, support, create designs and proposals for clients or business partner

The Ideal Candidate
Knowledge and proficiency in design and installation of network and server infrastructure for CISCO (Routing, Switching recommended CCNP level) and customer support for PC/LAN/Server incl Windows OS/Active Directory.
Ability to create standard technical proposal documentation, including quotation and budget.
Proven customer service and facing experience, at all customer levels
Flexible approach, able to work outside of normal working hours when requested (include user support onsite temporary cover). Better Japanese language skill.
Strong time management/multi-tasking & organisational skills.
Excellent communication skills. Reliable time keeping and attendance.
An advantage to have CCNP certifications, ideally in Switching & Routing or Collaboration.
An advantage for customer support for trouble shooting, installation for Switch, PC and Server.
And significant experience in designing and troubleshooting Cisco LAN, WLAN, WAN, Server and IPT Networks.
Familiar with Data Centre, Network (MPLS, SD-WAN etc.

If your application is successful, you will be contacted within 2 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.