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IT Helpdesk Administratorref: RT42838
Sector Trading
Type Full-time, Permanent
Location London - City
Salary £25000 - 30000 / Year + benefits
Benefit +bens
IT Helpdesk Administrator

Hours: Full time (9:00 – 17:00 with 1hour lunch break)

The Company

A huge international group trading company are looking for an IT Helpdesk Administrator to join their busy IT department. This department is responsible for all IT functions of the company within the Europe/Russia/NIS region.

The role

IT Helpdesk Administrator (70% technical and 30% administration) is the first point of contact when employees in London and other offices within in the EMEA Russia and NIS region requires assistance in IT matters. This could range from trouble-shooting IT issues to actively managing stocks of PCs, company mobiles, iPad devices. You will also have to liaise with Tokyo HQ as and when is necessary. Furthermore, the job holder will be required to take care of several administrative duties, including processing invoices for the department, registration of new users etc.

• First line provision of hardware, software, network and telephony support to users throughout the region.
• Support of client connectivity and technical problem resolution.
• Installation, configuration and administration including connection to Microsoft Windows network domain.
• Assisting Department with Network, Server and IT Security issues.
• Liaison with service providers.
• Managing the appropriate consumables and spare parts.
• Recording expenses.
• Updating computer records.
• Processing invoices in conjunction with the Accounts department.

The Ideal Candidate

• At least 2 years proven IT support/ helpdesk experience within an office environment.
• Excellent communicator who is flexible and enthusiastic.
• A person who works their own when needed but also able to work as part of a small team
• Ability to communicate effectively with users in a huge number of different countries
• Ability to prioritize responsibilities and to work under pressure
• Proven experience of supporting and configuring Windows and Servers
• Extensive experience of supporting related peripherals
• Understanding of Microsoft Exchange, Outlook and Microsoft Office365
• Proven experience of managing and supporting telephony systems
• Proven experience of managing and supporting iphone / ipad  Windows Server / Desktop accredited
• Excellent communication skills in dealing with internal and external stakeholders Terms & Conditions