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IT Helpdesk Administratorref: RT43244
Sector Trading
Type Full-time, Permanent
Location London - City
Salary £25000 - 25000 / Year + benefits
Benefit +bens
IT Helpdesk Administrator

The Company

A highly successful globally facing trading company are looking for an IT Helpdesk Administrator to join their computers and communication department in London. The C&C department is responsible for planning and managing all IT functions of the company within the Europe/Russia/NIS region.

The Role

IT Helpdesk Administrator is the first point of contact when employees in London and other offices within the Europe/Russia/NIS region requires assistance in IT matters. This could range from trouble-shooting IT issues to actively managing stocks of PCs, company mobiles, ipad devices. You will also have to liaise with Tokyo HQ as and when is necessary.

• First line provision of hardware, software, network and telephony support to users throughout the region
• Support of client connectivity and technical problem resolution
• Installation, configuration and administration including connection to Microsoft Windows network domain
• Assisting Department with Network, Server and IT Security issues
• Liaison with service providers
• Managing the appropriate consumables and spare parts
• Recording expenses
• Updating computer records
• Processing registration of new users

The Ideal Candidate

• Proven experience of managing and supporting telephony systems
• At least 2 years’ proven IT support/ helpdesk experience within an office Proven experience of managing and supporting iphone / ipad
• Windows Server / Desktop accredited
• Proven experience of having used IT technology to improve business efficiency
• Excellent communication skills in dealing with internal and external stakeholders
• Proven experience in working in a multicultural environment
• Organisational skills – ability to effectively manage and prioritise workload
• Proactive – Ability to work effectively unsupervised
• Japanese language ability – basic reading and writing capability
• Proven Helpdesk experience in medium/ large organisation
• Proven Experience of supporting and configuring Windows 10, 2008/2012/2016 Servers
• Extensive experience of supporting related peripherals
• Understanding of Microsoft Exchange and Outlook

If your application is successful, you will be contacted within 2 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.