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Japanese-speaking Relationship Manager - Netherlandsref: TY42644
Sector Finance
Type Full-time, Permanent
Location Europe
Salary up to €65000 / Year + benefits
Benefit banking benefits
An international bank based in the Netherlands seeks a Relationship Manager to join their team. In this role you will be responsible for the allocated profit target and the management of monitoring, building and developing a designated portfolio of existing customers and/or prospective customers, with a focus on credit, operational risk and cross sell opportunities.

You will be the first point of contact for both internal and external colleagues and customers as well as lead/co-work with a designated team who are in charge of your client portfolio.

Essential Functions

To manage and monitor a designated portfolio of existing customer relationships in order to identify and satisfy the operational customer needs in compliance with the Bank’s internal requirements, especially Know-Your-Customer (KYC) procedures

To maintain contacts with existing customers with the aim to preserve and extend the relationship amongst others by promoting the full range of the bank’s products and services, in order to enhance the Bank’s profitability

To approach prospective customers, in consultation with senior Relationship Managers and/or DH with the aim to establish new relationships and thus enhance the bank’s profitability

To advise the customers on the standard products/services of the Bank and to discuss the terms and conditions thereof. In case a requirement for non-standard and/or complex products/services is detected, you should consult with DH or senior Relationship Managers

To timely collect, analyse and interpret financial data on existing and prospective customers in order to maintain a good insight in the customers’ financial standing, along with other makings of credit-synopses, and to relay this through DH to the Management so that the bank’s position can be optimally monitored and safeguarded

To timely prepare credit applications with the support from Credit Analysts

To scope, review and implement legal and other documentation ensuring compliance with Bank and Regulatory policy, KYC, sanction monitoring in order to minimise risk

To respond to a wide range of customer enquiries by phone and/or email, resolving issues satisfactorily, referring matters to colleagues as appropriate

To take care of complaints from customers by giving information to the customer on procedures and/or to solve the underlying problem and to make suggestions to DH and/or to the Management regarding procedures to circumvent such problems

To execute a variety of tasks and/or instructions given by senior Relationship Managers, DH and the Management in respect of business expansion of all the company group. To improve the productivity and/or other divisions, in order to contribute the increase in Net Operating Profit


University or equivalent level of education
5+ years’ experience in a similar function or relevant area - banking industry preferred

The function requires in depth knowledge of the (intra-)divisional workflows and processes, of the products offered by our Front Office and of the applicable internal and external legislation
The function also requires knowledge and understanding/experience of/with the bank's business, policies, rules and guidelines
PC skills: Windows, MS Excel (advanced skill preferred), MS Power Point, MS Word
Basic financial knowledge, data-processing
Totally fluent English, Japanese language preferred

Please note the maximum salary is incl. 13 month and holiday allowance








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