TYPE: Permanent, full-time
WORKING HOURS: 9:00-17:00 from Monday to Friday
SALARY: negotiable – (depending on your experience)
START: ASAP
LOCATION: Dusseldorf, Germany

RESPONSIBILITIES:
• Act as the first point of call for instructing users in the German Office and maintain professional and stable user relationship
• Act as an extension of the UK Office Helpdesk Team and uphold company values and processes
• Resolve IT technical issues for users and support overseas users and IT teams
• Conduct customer facing project implementation work as required
• Smart device (iPhone/iPad) configuration and support
• Work with customers and stakeholders to help realise IT related requests
• Adhere to customer processes and regulations
• Provide detailed reports of issues and problems
• Providing assistance and knowledge sharing with other engineers
• Occasional travel if required

IDEAL CANDIDATE:

Experience
• 5 Years’ Experience in working in a fast-paced helpdesk environment
• College diploma or University degree in an IT related technical subject
• Beneficial Microsoft Certifications (MCSA, MCP)
• Experience providing 1st and 2nd line support for 200+ users.
• Experience in PC imaging and new user setups
• Experience in basic networking and troubleshooting, TCP/IP, DNS and DHCP
• Desktop Support for Windows based applications
• Telephone and PABX management, setup of extensions
• Knowledge of various desktop and server operating systems, and system administration tools
• Supporting and management of VC equipment beneficial
• Good ITIL best practice understanding
• Must have worked with SLA’s before
• Knowledge of Group Policy, SCCM software deployment not required but beneficial.

Technical Skills
• Excellent problem-solving skills
• HP desktop and laptops hardware
• intermediate knowledge of networking hardware, patching methodologies, networking protocols.
• Multifunction printer, Scanning systems
• Basic telephone system and PABX management
• Familiarity with Video conference equipment
• Apple iOS device management configuration and support
• User support for Microsoft Office applications,
• PC imaging and desktop/laptop preparation
• Active directory management, group policy, DHCP and DNS
• Volume Shadow copy and server backup solutions
• SCCM experience or any other mass deployment tools
• Helpdesk Ticketing system knowledge (ServiceNow Preferred)

Personal Qualities

• Must speak Fluent German/ English (plus Japanese language is advantage)
• Excellent customer service and relationship skills / soft skills
• Proven troubleshooting and problem-solving experience.
• Must have a “Can do” Positive attitude.
• Happy to work in a corporate structured helpdesk environment.
• Presentable and well-mannered.
• Ability to work well under pressure.
• Excellent Time Keeping skills
• Excellent Communication skills


** All applicants must have the right to work in Germany as the Company is not able to offer visa support.