Ref: AJ61658
Help Desk Analyst
| Sector | IT/Telecom/Engineering |
|---|---|
| Type | Full-time, Permanent |
| Location | London |
| Salary (Annual) | £ ~ 45,000 / Year |
A Japanese financial institution is currently recruiting a Help Desk Analyst to join its IT team in London.
- IT Support / First-Line Help Desk / Financial Services -
A Japanese financial institution is currently recruiting a Help Desk Analyst to join its IT team in London.
The role will provide first-line desktop support to employees in the London Branch and Amsterdam office, while also supporting day-to-day IT operations. The successful candidate will handle user queries, desktop and software support, PC deployment, IT system troubleshooting, and Microsoft 365 administration.
This position would suit an IT support professional with hands-on corporate help desk experience and strong problem-solving and customer service skills.
(Ref: AJ61658 - Please include this when making any enquiries.)
Main Responsibilities
Provide first-line IT support to users in the London and Amsterdam offices
Monitor and manage help desk requests in line with agreed SLAs, resolving or escalating issues as appropriate
Set up, deploy, and troubleshoot desktop PCs and related equipment
Support IT technical teams with the deployment and maintenance of IT systems
Assist and train users with desktop software and IT systems
Support Microsoft 365, Outlook, and Teams administration
Maintain IT hardware, consumables, asset records, and system inventories
Support day-to-day computer operations and general IT administration
Provide cover for other Help Desk team members when required
Ideal Candidate
2–3 years' hands-on IT Help Desk experience in a corporate environment
Experience within a financial institution is advantageous
Strong troubleshooting, analytical, and problem-solving skills
Good customer service and communication skills
Experience supporting desktop PCs, software, and Microsoft 365
Good organisational skills and ability to manage multiple priorities
A Levels, GCSEs, or equivalent qualifications
Microsoft qualifications or relevant IT courses are advantageous
Conditions
Location: London, UK
Working Style: Hybrid. Full-time office attendance may be required for up to the first 4 weeks, followed by up to 11 office days per calendar month, including at least 2 days per week
Salary: Up to £45,000 per annum + bonus
Job Type: Permanent
Working Hours: Shifts between 7:30–15:30, 8:00–16:00, 9:00–17:00, and 10:00–18:00. Weekend and Bank Holiday work required; overtime may also be required and is payable
Start: ASAP
Benefits: 20 days' annual leave plus 8 Bank Holidays for the first 12 weeks, increasing to 25 days' annual leave plus 8 Bank Holidays thereafter
Visa Support
All applicants for the Help Desk Analyst position must have the right to work in the UK without any restrictions as the Company is not able to offer visa support.
We regret that we cannot accept applications from Working Holiday / YMS visa holders.
A Japanese financial institution is currently recruiting a Help Desk Analyst to join its IT team in London.
The role will provide first-line desktop support to employees in the London Branch and Amsterdam office, while also supporting day-to-day IT operations. The successful candidate will handle user queries, desktop and software support, PC deployment, IT system troubleshooting, and Microsoft 365 administration.
This position would suit an IT support professional with hands-on corporate help desk experience and strong problem-solving and customer service skills.
(Ref: AJ61658 - Please include this when making any enquiries.)
Main Responsibilities
Provide first-line IT support to users in the London and Amsterdam offices
Monitor and manage help desk requests in line with agreed SLAs, resolving or escalating issues as appropriate
Set up, deploy, and troubleshoot desktop PCs and related equipment
Support IT technical teams with the deployment and maintenance of IT systems
Assist and train users with desktop software and IT systems
Support Microsoft 365, Outlook, and Teams administration
Maintain IT hardware, consumables, asset records, and system inventories
Support day-to-day computer operations and general IT administration
Provide cover for other Help Desk team members when required
Ideal Candidate
2–3 years' hands-on IT Help Desk experience in a corporate environment
Experience within a financial institution is advantageous
Strong troubleshooting, analytical, and problem-solving skills
Good customer service and communication skills
Experience supporting desktop PCs, software, and Microsoft 365
Good organisational skills and ability to manage multiple priorities
A Levels, GCSEs, or equivalent qualifications
Microsoft qualifications or relevant IT courses are advantageous
Conditions
Location: London, UK
Working Style: Hybrid. Full-time office attendance may be required for up to the first 4 weeks, followed by up to 11 office days per calendar month, including at least 2 days per week
Salary: Up to £45,000 per annum + bonus
Job Type: Permanent
Working Hours: Shifts between 7:30–15:30, 8:00–16:00, 9:00–17:00, and 10:00–18:00. Weekend and Bank Holiday work required; overtime may also be required and is payable
Start: ASAP
Benefits: 20 days' annual leave plus 8 Bank Holidays for the first 12 weeks, increasing to 25 days' annual leave plus 8 Bank Holidays thereafter
Visa Support
All applicants for the Help Desk Analyst position must have the right to work in the UK without any restrictions as the Company is not able to offer visa support.
We regret that we cannot accept applications from Working Holiday / YMS visa holders.
Updated: 2 hours ago
Ref: AJ61658