Ref: IN46524
Full Remote Help Desk Coordinator
| Sector | IT/Telecom/Engineering |
|---|---|
| Type | Full-time, Temp/Contract/Project |
| Location | Netherlands - Others |
| Salary (Annual) | €3,500 - 3,700 / Month |
In this role, you will be the first point of contact for users—resolving inquiries and technical issues efficiently, ensuring a high level of customer satisfaction, and appropriately prioritizing and escalating issues when necessary.
The ideal candidate is self-motivated, has strong communication and problem-solving skills, and possesses prior experience in customer support administration.
IN46524
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ELIGIBLE APPLICANTS:
● (O) Eligible visa: Permanent residence, Spouse, Partner
● (X) NOT eligible: Student visa, Requiring visa sponsorship, Working holiday, Graduate, Freelance
WORK TYPE: Full remote
VISA SUPPORT: No
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TYPE: Full-time
WORKING HOURS: 8:30-17:00, 38.5 hours per week
SALARY: €3,500-3,700/month
START: ASAP (negotiable)
LOCATION: Aalsmeer, Netherlands
Help Desk Coordinator Main Responsibilities:
● Responsible for logging support requests from customers by phone and by email, establishing the priority of the issues
● Based upon the status of the customer, allocating the appropriate engineer or applications specialist to be able to support the customer within an appropriate timescale
● Within the Help Desk team, prioritising, scheduling, coordinating and escalating where needed all service calls
● Working and communicating with the Operations department to ensure that parts and ink and orders are placed, managed and expedited where needed to meet the needs of the visiting engineers and customers
● Responsible for promoting and maintaining service contracts with customers
● Support all admin tasks, such as call management and closing, ad-hoc invoicing and job costing of parts
● Follow up on logged calls based on their status, ensuring that each request is being tracked, escalated, and resolved
● Communication with customers to keep them updated on the status of their requests
● Communication with engineers and support staff to ensure that they are informed of tasks to be done and where changes need to be made
● Navigate complex situations with composure, working efficiently under pressure while maintaining a calm, solution-focused approach
Help Desk Coordinator Ideal Candidate:
● Business level fluency in English and German, spoken and written
● Educated to MBO/HBO level
● Customer support administration for complex capital equipment
● Ability to handle and prioritise tasks and professional direct verbal and written contact with customers
● Experience with IT related applications, such as Microsoft Office for spreadsheets and email and ERP systems
● Able to work as part of a team, with liaison experience with other internal department members to enhance customer satisfaction and meet organisational goals
** All applicants for the Help Desk Coordinator must have the right to work in the country as the Company is not able to offer visa support.
*We regret that we cannot accept applications from Working holiday visa, Graduate or Student visa holders.
-------------------
ELIGIBLE APPLICANTS:
● (O) Eligible visa: Permanent residence, Spouse, Partner
● (X) NOT eligible: Student visa, Requiring visa sponsorship, Working holiday, Graduate, Freelance
WORK TYPE: Full remote
VISA SUPPORT: No
-------------------
TYPE: Full-time
WORKING HOURS: 8:30-17:00, 38.5 hours per week
SALARY: €3,500-3,700/month
START: ASAP (negotiable)
LOCATION: Aalsmeer, Netherlands
Help Desk Coordinator Main Responsibilities:
● Responsible for logging support requests from customers by phone and by email, establishing the priority of the issues
● Based upon the status of the customer, allocating the appropriate engineer or applications specialist to be able to support the customer within an appropriate timescale
● Within the Help Desk team, prioritising, scheduling, coordinating and escalating where needed all service calls
● Working and communicating with the Operations department to ensure that parts and ink and orders are placed, managed and expedited where needed to meet the needs of the visiting engineers and customers
● Responsible for promoting and maintaining service contracts with customers
● Support all admin tasks, such as call management and closing, ad-hoc invoicing and job costing of parts
● Follow up on logged calls based on their status, ensuring that each request is being tracked, escalated, and resolved
● Communication with customers to keep them updated on the status of their requests
● Communication with engineers and support staff to ensure that they are informed of tasks to be done and where changes need to be made
● Navigate complex situations with composure, working efficiently under pressure while maintaining a calm, solution-focused approach
Help Desk Coordinator Ideal Candidate:
● Business level fluency in English and German, spoken and written
● Educated to MBO/HBO level
● Customer support administration for complex capital equipment
● Ability to handle and prioritise tasks and professional direct verbal and written contact with customers
● Experience with IT related applications, such as Microsoft Office for spreadsheets and email and ERP systems
● Able to work as part of a team, with liaison experience with other internal department members to enhance customer satisfaction and meet organisational goals
** All applicants for the Help Desk Coordinator must have the right to work in the country as the Company is not able to offer visa support.
*We regret that we cannot accept applications from Working holiday visa, Graduate or Student visa holders.
Updated: 4 days ago
Ref: IN46524