Ref: KF47361
Retail Duty Manager
| Sector | Customer Service/Retail |
|---|---|
| Type | Full-time, Permanent |
| Location | London |
| Salary (Annual) | £ ~ 33,500 / Year |
| Benefits | 36 days annual leave including bank holidays |
In this role, you will be responsible for overseeing daily retail operations, leading the customer experience team, maintaining high visual merchandising standards, and ensuring smooth shop operations while delivering exceptional customer service.
The ideal candidate should have experience in retail operations management within a premium retail environment, strong leadership and organisational skills, and an interest in Japanese culture and customer-focused retail experiences.
Ref: KF47361
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ELIGIBLE APPLICANTS:
- (O) Eligible visa: Permanent residence, Spouse, Partner, YMS visa, Graduate visa
- (X) NOT eligible: Student visa, Requiring visa sponsorship
WORK TYPE: Working from home available up to 2 days per month
VISA SUPPORT: No
BENEFITS: 36 days annual leave including bank holidays
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TYPE: Permanent, full-time
WORKING HOURS: 35 hours per week
* Rolling rota will include weekends and evenings, and Bank Holidays when the venue is open
SALARY: up to £33,500
START: ASAP
LOCATION: Central London
Retail Duty Manager Main Responsibilities:
Retail Experience & Customer Service
• Lead and motivate the retail team to deliver excellent customer service and achieve sales targets
• Maintain high standards of visual merchandising and retail presentation
• Support shop promotions, exhibitions, and events implementation
• Provide product knowledge and customer engagement support
Shop & Online Operations
• Oversee day-to-day retail operations and staffing schedules
• Handle customer enquiries, complaints, refunds, and exchanges
• Ensure smooth online order processing in coordination with internal teams
• Maintain cleanliness, safety, and presentation standards across retail spaces
Team Management
• Supervise, train, and support retail team members
• Manage rotas, attendance, holidays, and onboarding processes
• Coordinate recruitment and staff training with HR and management teams
Health & Safety
• Ensure compliance with health & safety, fire, and trading standards
• Support emergency procedures and incident reporting
• Liaise with security and operational teams to maintain a safe environment
Retail Duty Manager Ideal Candidate:
<Essential>
• 3+ years of experience in a retail management or duty manager role within a premium retail environment
• Strong customer service, leadership, and team management skills
• Excellent organisational, multitasking, and problem-solving abilities
• Experience using EPOS and retail systems
• Proficiency in MS Office
• Strong interest in Japanese culture and aesthetics
• Business-level English communication skills
<Desirable>
• Experience in visual merchandising and event coordination
• Relevant certifications such as First Aid or Health & Safety
• Additional language skills including Japanese
** All applicants for the Retail Duty Manager must have the right to work in the country without any restrictions as the Company is not able to offer visa support.
** Working holiday and graduate visa holders with more than 18 months remaining on their visa may also apply, depending on their experience.
-------------------------------------------
ELIGIBLE APPLICANTS:
- (O) Eligible visa: Permanent residence, Spouse, Partner, YMS visa, Graduate visa
- (X) NOT eligible: Student visa, Requiring visa sponsorship
WORK TYPE: Working from home available up to 2 days per month
VISA SUPPORT: No
BENEFITS: 36 days annual leave including bank holidays
-------------------------------------------
TYPE: Permanent, full-time
WORKING HOURS: 35 hours per week
* Rolling rota will include weekends and evenings, and Bank Holidays when the venue is open
SALARY: up to £33,500
START: ASAP
LOCATION: Central London
Retail Duty Manager Main Responsibilities:
Retail Experience & Customer Service
• Lead and motivate the retail team to deliver excellent customer service and achieve sales targets
• Maintain high standards of visual merchandising and retail presentation
• Support shop promotions, exhibitions, and events implementation
• Provide product knowledge and customer engagement support
Shop & Online Operations
• Oversee day-to-day retail operations and staffing schedules
• Handle customer enquiries, complaints, refunds, and exchanges
• Ensure smooth online order processing in coordination with internal teams
• Maintain cleanliness, safety, and presentation standards across retail spaces
Team Management
• Supervise, train, and support retail team members
• Manage rotas, attendance, holidays, and onboarding processes
• Coordinate recruitment and staff training with HR and management teams
Health & Safety
• Ensure compliance with health & safety, fire, and trading standards
• Support emergency procedures and incident reporting
• Liaise with security and operational teams to maintain a safe environment
Retail Duty Manager Ideal Candidate:
<Essential>
• 3+ years of experience in a retail management or duty manager role within a premium retail environment
• Strong customer service, leadership, and team management skills
• Excellent organisational, multitasking, and problem-solving abilities
• Experience using EPOS and retail systems
• Proficiency in MS Office
• Strong interest in Japanese culture and aesthetics
• Business-level English communication skills
<Desirable>
• Experience in visual merchandising and event coordination
• Relevant certifications such as First Aid or Health & Safety
• Additional language skills including Japanese
** All applicants for the Retail Duty Manager must have the right to work in the country without any restrictions as the Company is not able to offer visa support.
** Working holiday and graduate visa holders with more than 18 months remaining on their visa may also apply, depending on their experience.
Updated: 1 hour ago
Ref: KF47361