- Hybrid Working / Flexible Hours / Performance Bonus -
A Japanese trading company is currently seeking a Quality Coordinator to join its operations in the Rotterdam area, Netherlands.
The successful candidate will be responsible for coordinating quality-related complaints and claims within the automotive sector, acting as the main point of contact between customers and suppliers to ensure issues are resolved efficiently and appropriate corrective actions are implemented.

The ideal candidate should have experience in automotive quality assurance, quality control or claim handling, with strong organisational skills, attention to detail, and the ability to coordinate effectively with multiple stakeholders.
(Ref: ST61957 - Please include this when making any enquiries.)

Main Responsibilities
Handle customer quality complaints and claims relating to automotive products
Act as the main point of contact between customers and suppliers regarding quality issues
Communicate reported defects and quality concerns to suppliers and follow up on investigations
Coordinate corrective action reports and ensure appropriate responses from suppliers
Monitor the progress of quality claims and follow up on outstanding issues
Coordinate financial and administrative matters relating to quality claims
Maintain accurate records of complaints, supplier responses, and corrective actions

Ideal Candidate
Previous experience in quality assurance, quality control or claim handling, preferably within the automotive industry
Good understanding of automotive quality processes and customer complaint handling
Experience liaising with customers, suppliers, and internal stakeholders
Strong organisational skills and excellent attention to detail
Ability to prioritise tasks and manage multiple cases simultaneously
Good communication and problem-solving skills
Proactive, reliable, and comfortable working in a coordination-focused role

Conditions
Location: Rotterdam Area, Netherlands
Working Style: Hybrid (3 days in the office / 2 days WFH after the training period)
Salary: €45,000–€48,000 per annum depending on experience, including 8% holiday allowance, plus a performance-related bonus of up to approximately 15% (not guaranteed)
Job Type: Full-time, initially a 7-month contract with potential for extension
Working Hours: 38 hours per week, Monday to Friday, with flexible working hours between 7:00 and 18:00
Start: ASAP
Benefits: 25 days of annual leave, Travel allowance for commuting to the office, Performance-related bonus scheme, assessed and paid every six months based on individual and company performance (not guaranteed), Company pension scheme, €500 allowance for home office furniture after successful completion of the one-month probation period, Well-being benefits currently being introduced, Discretionary Christmas gift

*All applicants for the Quality Coordinator position must have the right to work in the Netherlands without any restrictions, as the company is not able to offer visa support.