Ref: YC47221
IT Helpdesk
| Sector | IT/Telecom/Engineering |
|---|---|
| Type | Full-time, Temp/Contract/Project |
| Location | London |
| Salary (Annual) | £39,000 - 39,000 / Year |
In this role, you will be responsible for providing high-quality 1st and 2nd line technical support to employees across EMEA region, ensuring a smooth and reliable digital experience.
The ideal candidate should have experience in desktop support or IT helpdesk within the financial industry.
Ref: YC47221
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ELIGIBLE APPLICANTS:
● (O) Eligible visa: Permanent residence, Spouse, Partner, Working holiday, Graduate, Freelance
● (X) NOT eligible: Student visa, Requiring visa sponsorship
WORK TYPE: hybrid (1day WHF)
VISA SUPPORT: No
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TYPE: Temp (Potential for permanent)
WORKING HOURS: Shift, 35hours per week (within 07:00 - 18:00), Monday to Friday
SALARY: £39 level annual leave
START: ASAP
LOCATION: London
IT Helpdesk Main Responsibilities:
● Provide 1st and 2nd line IT support to end users across EMEA for Windows devices, mobile devices (iOS/Android), VDI (Citrix), applications and peripherals via onsite and remote support
● Perform device management and IT operations including imaging, workstation setup, patching, application deployment and hardware refresh
● Monitor and maintain laptops, printers and other critical devices, logging and escalating issues where necessary
● Manage endpoint patching and configuration via SCCM or equivalent tools while maintaining IT asset records and ensuring security compliance
● Act as a point of contact via Tech Bar and remote support channels, managing incidents and service requests through the ITSM platform
● Collaborate with internal teams and vendors to troubleshoot and resolve technical issues
● Support IT projects and contribute to documentation, knowledge articles, training and continuous service improvement
IT Helpdesk Ideal Candidate:
● Experience in desktop support or IT helpdesk within the financial industry
● Business level fluency in English
● Some understanding of Japanese culture and Japanese language would be advantageous
** All applicants for the IT Helpdesk must have the right to work in the country as the Company is not able to offer visa support.
--------------------------------------
ELIGIBLE APPLICANTS:
● (O) Eligible visa: Permanent residence, Spouse, Partner, Working holiday, Graduate, Freelance
● (X) NOT eligible: Student visa, Requiring visa sponsorship
WORK TYPE: hybrid (1day WHF)
VISA SUPPORT: No
--------------------------------------
TYPE: Temp (Potential for permanent)
WORKING HOURS: Shift, 35hours per week (within 07:00 - 18:00), Monday to Friday
SALARY: £39 level annual leave
START: ASAP
LOCATION: London
IT Helpdesk Main Responsibilities:
● Provide 1st and 2nd line IT support to end users across EMEA for Windows devices, mobile devices (iOS/Android), VDI (Citrix), applications and peripherals via onsite and remote support
● Perform device management and IT operations including imaging, workstation setup, patching, application deployment and hardware refresh
● Monitor and maintain laptops, printers and other critical devices, logging and escalating issues where necessary
● Manage endpoint patching and configuration via SCCM or equivalent tools while maintaining IT asset records and ensuring security compliance
● Act as a point of contact via Tech Bar and remote support channels, managing incidents and service requests through the ITSM platform
● Collaborate with internal teams and vendors to troubleshoot and resolve technical issues
● Support IT projects and contribute to documentation, knowledge articles, training and continuous service improvement
IT Helpdesk Ideal Candidate:
● Experience in desktop support or IT helpdesk within the financial industry
● Business level fluency in English
● Some understanding of Japanese culture and Japanese language would be advantageous
** All applicants for the IT Helpdesk must have the right to work in the country as the Company is not able to offer visa support.
Updated: 3 hours ago
Ref: YC47221