Ref: MF46458

E-commerce & B2B Customer Success Specialist

職種 デジタルマーケティング/PR
雇用形態 Full-time, Temp/Contract/Project
勤務地 オランダ - アムステルダム
給与(年収) €3,000 - 3,500 / Month
A Japanese sports manufacturer is seeking an E-commerce & B2B Customer Success Specialist to lead and support the growth of its international online sales and B2B customer engagement in Europe.
This is a multifaceted role where you'll design and drive e-commerce strategies, launch innovative sales initiatives, and optimize B2B operations through smart system implementation. You’ll be joining a company passionate about the ocean and outdoor life, with a growing international presence and a dynamic, collaborative work culture. If you thrive at the intersection of digital innovation, customer success, and strategic planning, we’d love to hear from you.
MF46458
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ELIGIBLE APPLICANTS:
· (〇) Eligible visa: Permanent residence, Spouse, Partner
· (✕) NOT eligible: Student visa, Requiring visa sponsorship
WORK TYPE: Hybrid working may be available depending on the situation
VISA SUPPORT: No
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TYPE: Starts from 1 year fixed term contract, but the aim is long-term employment
WORKING HOURS: 40 hours/week from Monday to Friday
SALARY: 3,000-3,500 euros per month, + 8% holiday allowance, depending on experience
START: ASAP
LOCATION: Amsterdam (Office-based)
ALLOWANCE: Travel expenses covered

Main Responsibilities:
1. Sales & Strategy Planning
• Build annual and monthly revenue goals and KPIs
• Develop channel- and product-specific sales strategies
• Define customer segmentation and key selling points
• Set pricing strategies aligned with inventory and margin goals
2. Promotions & Campaigns
• Plan and manage promotions such as seasonal sales, coupons, and exclusive bundles
• Coordinate campaign participation and negotiations with e-commerce platforms
• Direct the production of marketing assets such as landing pages and banners
• Collaborate on cross-channel promotions via social media, email marketing, and digital ads
3. New Channel Development
• Explore new EC platforms and lead their implementation
4. B2B Sales System Implementation
• Streamline sales operations for B2B clients such as corporate accounts and distributors
• Select and implement new systems with EC x sales hybrid operations in mind
• Visualize internal workflows and integrate tools (ERP, CRM, etc.)
• Lead requirement gathering and project coordination with internal teams and external partners

Ideal Candidate:
• 3+ years of experience in e-commerce or digital sales operations
• Hands-on experience with e-commerce platforms (experience with Amazon is highly valued)
• Strong understanding of promotions and digital marketing principles
• Comfortable with Excel, Google Analytics, and EC back-end tools
• Fluent in English (mandatory); other European languages are a plus
• Strategic thinker with a flexible, proactive, and collaborative approach

All applicants must have the right to work in the Netherlands as visa support is not available.

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更新日: 6 days ago
Ref: MF46458