Ref: ST47584
Customer Relations Professional
| 職種 | カスタマーサービス/販売 |
|---|---|
| 雇用形態 | Full-time, Permanent |
| 勤務地 | オランダ - アムステルダム |
| 給与（年収） | €40,000 - 45,000 / Year |
A company managing a customer portfolio across Germany and the Benelux region is currently recruiting a Customer Relations Professional.
-Germany & Benelux Portfolio / Multilingual Role-
A company managing a customer portfolio across Germany and the Benelux region is currently recruiting a Customer Relations Professional.
In this role, you will manage customer orders from intake through delivery, coordinate logistics and documentation, respond to customer enquiries and complaints, and support Territory Managers across the defined region.
The ideal candidate should have strong German, Dutch and English language skills, excellent communication skills, and good administrative and computer skills. Import-export and SAP knowledge would be advantageous.
(Ref: ST47584 - Please include this when making any enquiries.)
Main Responsibilities
• Manage customer orders from receipt through to delivery and prepare all necessary documentation
• Coordinate logistical follow-up and provide customers with information on stock levels and delivery-related matters
• Process customer complaints and provide accurate pricing information
• Ensure compliance with conditions of sale and provide accurate customs code and country-of-origin information
• Prepare invoices and send product sheets, certificates and other administrative documents
• Handle sample requests and other customer service enquiries
• Support Territory Managers across Germany and Benelux to improve efficiency in managing customer accounts
Ideal Candidate
• German, Dutch and English language skills are mandatory, preferably at a very fluent level
• Excellent communication skills with a strong customer-service mindset
• Good computer skills, including Microsoft Excel and GWS
• Knowledge of import-export processes is desirable
• Knowledge of SAP is desirable
• Highly organised and able to work independently
• Flexible, open-minded, and collaborative, with a strong team spirit
Condition
• Location: Amsterdam
• Working Style: Hybrid (2 days WFH, after training period)
• Salary: €40k-45k including 8% holiday allowance
• Job Type: 1 year contract
• Working Hours: 8:30 – 17:00 (lunch: 30 minutes)
• Start: ASAP
If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
A company managing a customer portfolio across Germany and the Benelux region is currently recruiting a Customer Relations Professional.
In this role, you will manage customer orders from intake through delivery, coordinate logistics and documentation, respond to customer enquiries and complaints, and support Territory Managers across the defined region.
The ideal candidate should have strong German, Dutch and English language skills, excellent communication skills, and good administrative and computer skills. Import-export and SAP knowledge would be advantageous.
(Ref: ST47584 - Please include this when making any enquiries.)
Main Responsibilities
• Manage customer orders from receipt through to delivery and prepare all necessary documentation
• Coordinate logistical follow-up and provide customers with information on stock levels and delivery-related matters
• Process customer complaints and provide accurate pricing information
• Ensure compliance with conditions of sale and provide accurate customs code and country-of-origin information
• Prepare invoices and send product sheets, certificates and other administrative documents
• Handle sample requests and other customer service enquiries
• Support Territory Managers across Germany and Benelux to improve efficiency in managing customer accounts
Ideal Candidate
• German, Dutch and English language skills are mandatory, preferably at a very fluent level
• Excellent communication skills with a strong customer-service mindset
• Good computer skills, including Microsoft Excel and GWS
• Knowledge of import-export processes is desirable
• Knowledge of SAP is desirable
• Highly organised and able to work independently
• Flexible, open-minded, and collaborative, with a strong team spirit
Condition
• Location: Amsterdam
• Working Style: Hybrid (2 days WFH, after training period)
• Salary: €40k-45k including 8% holiday allowance
• Job Type: 1 year contract
• Working Hours: 8:30 – 17:00 (lunch: 30 minutes)
• Start: ASAP
If your application is successful, you will be contacted within two business days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs.
更新日: 6 hours ago
Ref: ST47584