Ref: HN45624
Customer Success Expert
| Sector | Customer Service/Retail |
|---|---|
| Type | Full-time, Temp/Contract/Project |
| Location | Netherlands－Amsterdam |
| Salary (Annual) | € ~ 60,000 / Year |
You will be responsible for liaising with the facility manager at the airport, customer satisfaction, managing the implementation of improvement plans, and monitoring results.
Business level proficiency in both Dutch and English are required for this role.
Training in Japan for 2 weeks is scheduled.
HN45624
TYPE: Full-time role, initially 1 year contract (potential to become permanent)
SALARY: Up to €60K includes holiday allowance and bonus
START: ASAP
LOCATION: Amsterdam, The Netherlands (1 day at Schiphol airport, 1 day at their office in Amsterdam, hybrid working is available)
Customer Success Expert RESPONSIBILITY:
• Support setting up the service at the new facilities; Provide guidance and training to clients’ operators to make sure the service has been operating effectively and provided to end-users properly
• Conduct onsite troubleshooting and initial analysis, and working with various teams internally to resolve issues efficiently
• Diagnose and conduct any repair work if needed following the procedures, and conduct any inspections when required
• Develop or improve manuals or standard operation procedures where needed and share knowledge internally
• Gather insights and identify the area of improvements or enhancement for better service experience provided to both end-users as well as to the clients
Customer Success Expert EXPERIENCES AND SKILLS:
• +3 years of relevant work experience, preferably working in a B2B Customer Success role
• Business level of fluency in both Dutch (C1 level) and English
• Effective communication skills with both internal and external stakeholders, including the capability to articulate technical concepts clearly and understandably for the client
• Strong problem-solving skills and attention to detail
• Proven ability to troubleshoot and resolve technical issues effectively
• Ability to discern potential issues from customer descriptions and to proactively work on and drive the collaborative process of problem solving
• Interest in Autonomous Mobility Service; both hardware and software wise. Experience or knowledge of Linux or IoT modules is a plus
• Available to be at Schiphol airport as much as needed, while occasionally traveling to other parts of Europe
** All applicants must have the right to work in the Netherlands as the Company is not able to offer visa support.
TYPE: Full-time role, initially 1 year contract (potential to become permanent)
SALARY: Up to €60K includes holiday allowance and bonus
START: ASAP
LOCATION: Amsterdam, The Netherlands (1 day at Schiphol airport, 1 day at their office in Amsterdam, hybrid working is available)
Customer Success Expert RESPONSIBILITY:
• Support setting up the service at the new facilities; Provide guidance and training to clients’ operators to make sure the service has been operating effectively and provided to end-users properly
• Conduct onsite troubleshooting and initial analysis, and working with various teams internally to resolve issues efficiently
• Diagnose and conduct any repair work if needed following the procedures, and conduct any inspections when required
• Develop or improve manuals or standard operation procedures where needed and share knowledge internally
• Gather insights and identify the area of improvements or enhancement for better service experience provided to both end-users as well as to the clients
Customer Success Expert EXPERIENCES AND SKILLS:
• +3 years of relevant work experience, preferably working in a B2B Customer Success role
• Business level of fluency in both Dutch (C1 level) and English
• Effective communication skills with both internal and external stakeholders, including the capability to articulate technical concepts clearly and understandably for the client
• Strong problem-solving skills and attention to detail
• Proven ability to troubleshoot and resolve technical issues effectively
• Ability to discern potential issues from customer descriptions and to proactively work on and drive the collaborative process of problem solving
• Interest in Autonomous Mobility Service; both hardware and software wise. Experience or knowledge of Linux or IoT modules is a plus
• Available to be at Schiphol airport as much as needed, while occasionally traveling to other parts of Europe
** All applicants must have the right to work in the Netherlands as the Company is not able to offer visa support.
Updated: 19 days ago
Ref: HN45624