Ref: MY45484
Japanese speaking Customer Service Officer
| Sector | Finance(Banking/Securities/Insurance) |
|---|---|
| Type | Full-time, Permanent |
| Location | Luxemburg |
| Salary (Annual) | €60,000 - 60,000 / Year |
You will be supporting the Client Relationship Department.
Business level of fluency in English and Japanese is required for this role.
MY45484
TYPE: Permanent, full-time
WORKING HOURS: 40 hours
SALARY: Euro 60,000 (Depending on performance)
START: ASAP
LOCATION Luxemburg
VISA: The company can provide visa support for the right candidate
Customer Service Officer Main Responsibilities:
• Maintain regular contact with clients: answer queries, requests and claims received from Investment Advisors, Investors and Promoters, Distributors mainly in Japan related to funds
• Open accounts for new relationship clients, identify the clients in compliance with Anti-Money Laundering and Know Your Customer Policy
• AMUKYC on boarding and review of all AML/KYC documents
Documents management with regards to creation of new products as well as internal procedure
• Participate to the internal projects of the bank in terms of analysis, and implementation
Provide our clients with the best quality they can expect
Represent Client Relationship Department responsibilities in all aspects of services provided internally towards all other departments and externally towards all business relations
• Review operating memorandum for new funds and keep a detailed follow up of their signature and annual review
• Assist management in the oversight of new funds launching / check documentation / check Share point view / ensure the correct follow up is performed
• Monitor correct distribution of queries and dispatch them when needed
• Assist management to perform formal quality checks on deliveries and assist to create a procedure on this respect
Customer Service Officer Ideal Candidate:
• Studies in Finance, Business Administration or related matters is an advantage
• Fluency in English and in Japanese (written and spoken) is mandatory
• Working experience in the Financial Sector
Successful record in building and maintaining client relationship with strong interpersonal skills, self-motivation
• High professional approach in all contacts, risk awareness, customer and quality minded
• Strong organisational skills and ability to work under pressure
• Excellent problem solving and analytical skills
• Flexibility, open-mindedness and team spirit are highly appreciated assets
TYPE: Permanent, full-time
WORKING HOURS: 40 hours
SALARY: Euro 60,000 (Depending on performance)
START: ASAP
LOCATION Luxemburg
VISA: The company can provide visa support for the right candidate
Customer Service Officer Main Responsibilities:
• Maintain regular contact with clients: answer queries, requests and claims received from Investment Advisors, Investors and Promoters, Distributors mainly in Japan related to funds
• Open accounts for new relationship clients, identify the clients in compliance with Anti-Money Laundering and Know Your Customer Policy
• AMUKYC on boarding and review of all AML/KYC documents
Documents management with regards to creation of new products as well as internal procedure
• Participate to the internal projects of the bank in terms of analysis, and implementation
Provide our clients with the best quality they can expect
Represent Client Relationship Department responsibilities in all aspects of services provided internally towards all other departments and externally towards all business relations
• Review operating memorandum for new funds and keep a detailed follow up of their signature and annual review
• Assist management in the oversight of new funds launching / check documentation / check Share point view / ensure the correct follow up is performed
• Monitor correct distribution of queries and dispatch them when needed
• Assist management to perform formal quality checks on deliveries and assist to create a procedure on this respect
Customer Service Officer Ideal Candidate:
• Studies in Finance, Business Administration or related matters is an advantage
• Fluency in English and in Japanese (written and spoken) is mandatory
• Working experience in the Financial Sector
Successful record in building and maintaining client relationship with strong interpersonal skills, self-motivation
• High professional approach in all contacts, risk awareness, customer and quality minded
• Strong organisational skills and ability to work under pressure
• Excellent problem solving and analytical skills
• Flexibility, open-mindedness and team spirit are highly appreciated assets
Updated: 84 days ago
Ref: MY45484