Ref: SF45753

German speaking Spare Parts Sales Support Representative / Location: Almere

Sector Sales/Business Development
Type Full-time, Permanent
Location Netherlands-Others
Salary (Annual) €3,000 - 3,600 / Month
A Japanese manufacturer in Almere, the Netherlands, is currently recruiting a German-speaking Spare Parts Sales Support Representative.
You will work closely with dealers and warehouse colleagues to ensure all orders are fulfilled correctly.
Business level of English and German are required for this role.
The initial training will be provided.

TYPE: Full-time 12-month contract to start, to become permanent
HOURS : 9:00-17:30 from Monday to Friday (40h/week, hybrid working after training period)
SALARY : EUR 3,000 to 3,600/month depending on experience
LOCATION : Almere, The Netherlands

 Work very closely with dealers and spare parts warehouse colleagues to ensure all orders are fulfilled correctly which includes making sure to upload correct parts numbers, shipment plans, correct discount levels etc.
 Work very closely with the technical department to answer correctly to dealer technical queries
 Work very closely with suppliers and Japan office in particular to solve a spare parts’ outstanding issues in a timely manner and take action to prevent further problems
 Monitor priorities of dealer orders according to their ordering request such as breakdown orders or stock orders
 Visit dealers and identify SWOT of the dealers and clarify improvement areas
 Develop regional parts sales and marketing strategy to help dealers to improve their aftersales service capabilities
 Develop and plan sales promotional campaigns where necessary based on data-driven analysis
 Monitor pricing levels by parts categories in your assigned territories and make recommendations in order for them to stay competitive
 Monitor dealer inventory levels and make stocking recommendations
 Make parts recommendation list to new dealers and also for newly launched models
 Provide parts system trainings to dealers
 Propose and execute ideas for the improvement of daily operation such as systemization, standardization and efficient workflow

 Finished HTS / University level (Mechanical Engineering / Civil Engineering / IT) or
HBO or HEAO (Marketing / Business Administration ) or equivalent are welcome
 Proven track record of at least 3+ years of construction/or agricultural machinery or automotive (or similar industrial machinery) Parts customer support, sales, and marketing experience
 Good understanding of mechanical products and familiar to read parts Manuals/books
 A team worker and flexible to support others
 Ability to communicate internally and externally with persons / stakeholders who have different cultural background
 Ability to solve conflicts
 Excellent customer service and communication skills
 Flexible to travel in and outside of Europe for dealer visits
 Computer skills and operation experience of SAP is a plus
 Deep understanding of Incoterms and full process of logistics
 Strong analytical skills and mindset
 Good understanding of marketing theory and ability to develop sales strategies based on data/statistical analysis
 Business level of English and German are required
 Fluent in French and Italian languages are welcome

• Coordinating Skills to correctly register numbers into SAP system
• Strong & effective Communication Skills: Proactive and interpersonal and results driven
• Time Management & Organizational Skills
• Pro-Active Mindset
• Proficiency with computer tools: MS Office, working knowledge of SAP (or other ERP system), Excel (a must) and Power BI (nice to have)

** All applicants must have the right to work in the Netherlands as the Company is not able to offer visa support in the future.
Updated: 14 days ago
Ref: SF45753