Ref: YC45560
Digital Learning Specialist
| Sector | IT/Telecom/Engineering |
|---|---|
| Type | Full-time, Temp/Contract/Project |
| Location | London |
| Salary (Annual) | Negotiable / Neg |
In this role you will be responsible for providing digital training to customers, data analysis, user support, and Generative AI tool/LLM creation support.
The ideal candidate should have basic knowledge and understanding of software development languages, including SQL.
YC45560
TYPE: Contract, full-time (Maternity Cover)
CONTRACT PERIOD: May 2024 – Feb 2025, could be extended
WORKING HOURS: 9:00-17:30 from Monday to Friday
SALARY: Up to £35,000 per annum
LOCATION: Central London (Currently 3 days in the office, 2 days’ work from home – It may change depending on the company’s decision.)
Digital Learning Specialist Main Responsibilities:
1. Digital Training
-Provide customers’ management and end-users with IT/digital transformation related lectures onsite and remotely mainly for enhancing customers’ digital literacy covering Data analysis and Generative AI tools
-Design and create concise training materials in documents and videos for end-users
-Lead planning, scheduling, and holding customers’ digital transformation training related activities
-Motivate end users drawing their interests through following and examining trend and new features of technologies
2. Data Analysis User Support
-Comprehend business objectives to make recommendations to create Power BI reports
-Consult Power BI reports creation
-Assist and optimise Datamart creation for required Power BI report
-Come up with plans to automate business processes with MS365 tools; closely work with relevant stakeholders and implement the project
-By reviewing the implementation, make suggestions for future projects and improve the processes
3. Generative AI tool/LLM Creation Support
-Come up with plans to create effective and specific LLM (Large Language Model) on a Microsoft platform; closely work with relevant stakeholders and implement the project
-By reviewing the implementation, make suggestions for future projects and improve the models
4. Assist Pre-sales Activities
-Assist creating pre-sales/proposal documents related with services in BST
5. Customer Management
- Manage customers’ requirements and wishes for both technical and non-technical matters in Japanese and English
- Manage and improve relationships with customers
- Cooperate with our partners and provide excellent customer service
- Report customer complaints or any problems to Supervisor / Line Manager immediately
Digital Learning Specialist Ideal Candidate:
Required Skills:
•Excellent Presentation and Inter-personal skills
•Experience of Customer Support
•Business level of fluency in English
•Basic knowledge and understanding of software development languages, including SQL
•Basic knowledge of BI tool skills
•Other skills: project management, documentation
Desired Skills:
•Basic Knowledge of effective use of Generative AI
•Knowledge of MS365 Power Platforms: Power Automate, Power BI and Power App
•Some understanding of Japanese culture and Japanese language would be advantageous
** All applicants for Digital Learning Specialist must have the right to work in the UK as the Company is not able to offer visa support.
TYPE: Contract, full-time (Maternity Cover)
CONTRACT PERIOD: May 2024 – Feb 2025, could be extended
WORKING HOURS: 9:00-17:30 from Monday to Friday
SALARY: Up to £35,000 per annum
LOCATION: Central London (Currently 3 days in the office, 2 days’ work from home – It may change depending on the company’s decision.)
Digital Learning Specialist Main Responsibilities:
1. Digital Training
-Provide customers’ management and end-users with IT/digital transformation related lectures onsite and remotely mainly for enhancing customers’ digital literacy covering Data analysis and Generative AI tools
-Design and create concise training materials in documents and videos for end-users
-Lead planning, scheduling, and holding customers’ digital transformation training related activities
-Motivate end users drawing their interests through following and examining trend and new features of technologies
2. Data Analysis User Support
-Comprehend business objectives to make recommendations to create Power BI reports
-Consult Power BI reports creation
-Assist and optimise Datamart creation for required Power BI report
-Come up with plans to automate business processes with MS365 tools; closely work with relevant stakeholders and implement the project
-By reviewing the implementation, make suggestions for future projects and improve the processes
3. Generative AI tool/LLM Creation Support
-Come up with plans to create effective and specific LLM (Large Language Model) on a Microsoft platform; closely work with relevant stakeholders and implement the project
-By reviewing the implementation, make suggestions for future projects and improve the models
4. Assist Pre-sales Activities
-Assist creating pre-sales/proposal documents related with services in BST
5. Customer Management
- Manage customers’ requirements and wishes for both technical and non-technical matters in Japanese and English
- Manage and improve relationships with customers
- Cooperate with our partners and provide excellent customer service
- Report customer complaints or any problems to Supervisor / Line Manager immediately
Digital Learning Specialist Ideal Candidate:
Required Skills:
•Excellent Presentation and Inter-personal skills
•Experience of Customer Support
•Business level of fluency in English
•Basic knowledge and understanding of software development languages, including SQL
•Basic knowledge of BI tool skills
•Other skills: project management, documentation
Desired Skills:
•Basic Knowledge of effective use of Generative AI
•Knowledge of MS365 Power Platforms: Power Automate, Power BI and Power App
•Some understanding of Japanese culture and Japanese language would be advantageous
** All applicants for Digital Learning Specialist must have the right to work in the UK as the Company is not able to offer visa support.
Updated: 44 days ago
Ref: YC45560