Ref: YC46843
Japanese speaking IT Helpdesk Engineer (On-site)
| Sector | IT/Telecom/Engineering |
|---|---|
| Type | Full-time, Permanent |
| Location | London |
| Salary (Annual) | £ ~ 30,000 / Year |
You will act as a key contact between users, vendors, and HQ in Japan, ensuring smooth IT operations and customer satisfaction.
This role requires strong bilingual (Japanese/English) communication skills and hands-on IT support experience.
YC46843
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ELIGIBLE APPLICANTS:
(O) Eligible visa: Permanent residence, Spouse, Partner
(X) NOT eligible: Student visa, YMS, Graduate visa, Requiring visa sponsorship
VISA SUPPORT: Not available
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Type: Permanent, full-time
Salary: Up to £30k, depending on experience
Working Hours: Monday–Friday, 9:00–17:30 (37.5 hours per week)
Start Date: ASAP
Location: London
IT Helpdesk Engineer Main Responsibilities
• Provide 1st/2nd line technical and business system support via phone, email, tickets, and on-site
• Log and manage support tickets, escalating to HQ in Japan or third parties as required
• Support, maintain, and improve customer IT services while ensuring adherence to IT policies
• Assist team members, back office staff, and project engineers
• Produce IT monthly reports, newsletters, and manage user ID/device inventory updates
• Support integration and maintenance tasks, including documentation and user manuals
• Act as Project Coordinator, monitor progress, and prepare meeting agendas/minutes
• Liaise with HQ in Japan and third-party vendors in both English and Japanese
• Manage and support customer requirements, escalating issues to line managers
IT Helpdesk Engineer Skills & Qualifications
Essential
• 1+ year Helpdesk or IT support experience in IT infrastructure industry
• Strong documentation skills (reports, manuals, records)
• Basic understanding of networking (LAN, WAN, Wi-Fi)
• Proficiency in Microsoft 365 (Word, Excel, Outlook, PowerPoint, Teams)
• Business-level Japanese and English (spoken and written)
Desirable
• Knowledge of Windows Client and Server OS
• Experience working in a Japanese company
• Project management or project assistant experience
Personal Attributes
• Excellent communication and interpersonal skills with clients, end users, and vendors
• Ability to work flexibly and independently as well as in a team
• Strong organisational skills with the ability to prioritise workload
• Clear, articulate English speaking skills (majority of users are non-native speakers)
• Fluent Japanese writing and speaking skills
*All applicants must have the right to work in the UK without any restrictions as the Company is not able to offer visa support.
*YMS and graduate visa holders are not eligible for this position.
-----------------------------------
ELIGIBLE APPLICANTS:
(O) Eligible visa: Permanent residence, Spouse, Partner
(X) NOT eligible: Student visa, YMS, Graduate visa, Requiring visa sponsorship
VISA SUPPORT: Not available
-----------------------------------
Type: Permanent, full-time
Salary: Up to £30k, depending on experience
Working Hours: Monday–Friday, 9:00–17:30 (37.5 hours per week)
Start Date: ASAP
Location: London
IT Helpdesk Engineer Main Responsibilities
• Provide 1st/2nd line technical and business system support via phone, email, tickets, and on-site
• Log and manage support tickets, escalating to HQ in Japan or third parties as required
• Support, maintain, and improve customer IT services while ensuring adherence to IT policies
• Assist team members, back office staff, and project engineers
• Produce IT monthly reports, newsletters, and manage user ID/device inventory updates
• Support integration and maintenance tasks, including documentation and user manuals
• Act as Project Coordinator, monitor progress, and prepare meeting agendas/minutes
• Liaise with HQ in Japan and third-party vendors in both English and Japanese
• Manage and support customer requirements, escalating issues to line managers
IT Helpdesk Engineer Skills & Qualifications
Essential
• 1+ year Helpdesk or IT support experience in IT infrastructure industry
• Strong documentation skills (reports, manuals, records)
• Basic understanding of networking (LAN, WAN, Wi-Fi)
• Proficiency in Microsoft 365 (Word, Excel, Outlook, PowerPoint, Teams)
• Business-level Japanese and English (spoken and written)
Desirable
• Knowledge of Windows Client and Server OS
• Experience working in a Japanese company
• Project management or project assistant experience
Personal Attributes
• Excellent communication and interpersonal skills with clients, end users, and vendors
• Ability to work flexibly and independently as well as in a team
• Strong organisational skills with the ability to prioritise workload
• Clear, articulate English speaking skills (majority of users are non-native speakers)
• Fluent Japanese writing and speaking skills
*All applicants must have the right to work in the UK without any restrictions as the Company is not able to offer visa support.
*YMS and graduate visa holders are not eligible for this position.
Updated: 4 hours ago
Ref: YC46843