Ref: YC61393
Japanese-speaking Helpdesk and IT Support Engineer
| Sector | IT/Telecom/Engineering |
|---|---|
| Type | Full-time, Permanent |
| Location | Germany - Dusseldorf/Cologne |
| Salary (Annual) | €50,000 - 55,000 / Year |
A Japanese IT service provider is currently recruiting a Japanese-speaking Helpdesk and IT Support Engineer to support Japanese business customers in Düsseldorf.
- IT Support / Japanese Customers / 1st & 2nd Line Support -
A Japanese IT service provider is currently recruiting a Japanese-speaking Helpdesk and IT Support Engineer to support Japanese business customers in Düsseldorf.
The role provides 1st and 2nd line IT support across desktop, Microsoft 365, servers, and network environments. You will work primarily onsite at customer offices near Düsseldorf, with the remainder of the month spent at the company's office.
The successful candidate should have at least 3 years of IT support or systems administration experience, strong troubleshooting skills, and business-level English and Japanese or German.
(Ref: YC61393 - Please include this when making any enquiries.)
Main Responsibilities
Provide 1st and 2nd line IT support to Japanese business customers via telephone, email, ticket systems, remote access, and onsite
Troubleshoot Windows, Microsoft 365, Entra ID, Intune, Windows Server, and LAN/WAN/WLAN environments
Install, configure, maintain, and troubleshoot user devices and IT systems
Support server and network administration, regular system checks, and preventive maintenance
Participate in IT projects including PC roll-outs, system migrations, network deployments, and application deployments
Maintain IT asset records, technical documentation, warranties, and support information
Act as a final escalation engineer for selected customers and maintain customer relationships
Support pre-sales activities including system design, product selection, and proposals
Ideal Candidate
At least 3 years' experience as an IT Support / Helpdesk Engineer or Systems Administrator
Strong 1st and 2nd line troubleshooting experience in Microsoft environments
Experience with Windows 11, Microsoft 365, Entra ID, Intune, and Windows Server
Knowledge of LAN/WAN/WLAN networking, switching, routing, firewalls, and VPNs
Business-level English and Japanese
Strong communication, organisation, and time management skills
Customer-focused and service-oriented approach
Experience working for an IT service provider and supporting multiple customers is advantageous
Microsoft or Cisco certifications are advantageous
Linux / Unix experience is advantageous
Driving licence is preferred
Conditions
Location: Düsseldorf, Germany
Working Style: onsite
Salary: €50-55k
Job Type: permanent, full-time
Working Hours: Monday to Friday, 9:00–17:30 (37.5 hours per week, including 1-hour lunch break
*Visa support is available for this position.
A Japanese IT service provider is currently recruiting a Japanese-speaking Helpdesk and IT Support Engineer to support Japanese business customers in Düsseldorf.
The role provides 1st and 2nd line IT support across desktop, Microsoft 365, servers, and network environments. You will work primarily onsite at customer offices near Düsseldorf, with the remainder of the month spent at the company's office.
The successful candidate should have at least 3 years of IT support or systems administration experience, strong troubleshooting skills, and business-level English and Japanese or German.
(Ref: YC61393 - Please include this when making any enquiries.)
Main Responsibilities
Provide 1st and 2nd line IT support to Japanese business customers via telephone, email, ticket systems, remote access, and onsite
Troubleshoot Windows, Microsoft 365, Entra ID, Intune, Windows Server, and LAN/WAN/WLAN environments
Install, configure, maintain, and troubleshoot user devices and IT systems
Support server and network administration, regular system checks, and preventive maintenance
Participate in IT projects including PC roll-outs, system migrations, network deployments, and application deployments
Maintain IT asset records, technical documentation, warranties, and support information
Act as a final escalation engineer for selected customers and maintain customer relationships
Support pre-sales activities including system design, product selection, and proposals
Ideal Candidate
At least 3 years' experience as an IT Support / Helpdesk Engineer or Systems Administrator
Strong 1st and 2nd line troubleshooting experience in Microsoft environments
Experience with Windows 11, Microsoft 365, Entra ID, Intune, and Windows Server
Knowledge of LAN/WAN/WLAN networking, switching, routing, firewalls, and VPNs
Business-level English and Japanese
Strong communication, organisation, and time management skills
Customer-focused and service-oriented approach
Experience working for an IT service provider and supporting multiple customers is advantageous
Microsoft or Cisco certifications are advantageous
Linux / Unix experience is advantageous
Driving licence is preferred
Conditions
Location: Düsseldorf, Germany
Working Style: onsite
Salary: €50-55k
Job Type: permanent, full-time
Working Hours: Monday to Friday, 9:00–17:30 (37.5 hours per week, including 1-hour lunch break
*Visa support is available for this position.
Updated: 5 hours ago
Ref: YC61393