Ref: IN47052
Warehouse & Customer Service Operations Manager
| 職種 | 輸出入/物流/サプライチェーン |
|---|---|
| 雇用形態 | Full-time, Temp/Contract/Project |
| 勤務地 | オランダ - ロッテルダム |
| 給与（年収） | € ~ 57,000 / Year |
In this role, you will be responsible for hands-on management of warehouse and logistics operations while also acting as the main customer service contact, ensuring stable operations and high-quality customer response.
The ideal candidate should have solid experience in warehouse or logistics operations, be comfortable working on the ground, and be able to handle customer communication and internal coordination in English and Dutch.
IN47052
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ELIGIBLE APPLICANTS:
Eligible visa: EU citizenship / Permanent residence / Spouse Visa
NOT eligible: Working Holiday, Student, Candidates requiring visa sponsorship
WORK TYPE: Office-based
VISA SUPPORT: No
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TYPE: Full-time, Initially 1-year contract (There is potential for extension)
SALARY: Up to €57,000 gross per year (depending on experience and skills, performance-based incentive available)
START: ASAP
LOCATION: Rotterdam, The Netherlands
MAIN RESPONSIBILITIES:
Warehouse & Logistics Operations
• Manage and perform daily warehouse operations
• Actively participate in day-to-day operations
• Instruct and supervise on-site staff, ensuring safety, quality, and operational efficiency
• Ensure SOP compliance, drive improvements, and provide staff training
• Handle initial response and corrective actions for mis-shipments, inventory discrepancies, and delivery delays
• Adjust staffing and support operations during peak periods
Customer Service & Stakeholder Coordination
• Respond to customer enquiries regarding shipments, delays, and operational issues
• Handle complaints and irregular cases and coordinate internally for resolution
• Identify issues from a customer service perspective and reflect them in operational improvements
• Communicate and report to customers in English when required
• Liaise with head office and internal departments including CS, IT, and Sales
IDEAL CANDIDATE:
• Business-level Dutch and English
• Experience as an Operations Manager, Supervisor, or Team Leader
• Ability to handle both warehouse operations and customer service responsibilities
• International logistics, forwarding, or e-commerce logistics experience
• Hands-on experience in logistics, warehouse, or fulfilment operations
• Experience using WMS or warehouse management systems
• Customer service or complaint-handling experience
• Experience driving small-scale operational or CS improvements
• Experience working in a multicultural environment
* All applicants for the Operations Manager must have the right to work in the country without any restrictions as the Company is not able to offer visa support.
*We regret that we cannot accept applications from Working Holiday Visa, Graduate or Student visa holders.
-----------------------------------
ELIGIBLE APPLICANTS:
Eligible visa: EU citizenship / Permanent residence / Spouse Visa
NOT eligible: Working Holiday, Student, Candidates requiring visa sponsorship
WORK TYPE: Office-based
VISA SUPPORT: No
-----------------------------------
TYPE: Full-time, Initially 1-year contract (There is potential for extension)
SALARY: Up to €57,000 gross per year (depending on experience and skills, performance-based incentive available)
START: ASAP
LOCATION: Rotterdam, The Netherlands
MAIN RESPONSIBILITIES:
Warehouse & Logistics Operations
• Manage and perform daily warehouse operations
• Actively participate in day-to-day operations
• Instruct and supervise on-site staff, ensuring safety, quality, and operational efficiency
• Ensure SOP compliance, drive improvements, and provide staff training
• Handle initial response and corrective actions for mis-shipments, inventory discrepancies, and delivery delays
• Adjust staffing and support operations during peak periods
Customer Service & Stakeholder Coordination
• Respond to customer enquiries regarding shipments, delays, and operational issues
• Handle complaints and irregular cases and coordinate internally for resolution
• Identify issues from a customer service perspective and reflect them in operational improvements
• Communicate and report to customers in English when required
• Liaise with head office and internal departments including CS, IT, and Sales
IDEAL CANDIDATE:
• Business-level Dutch and English
• Experience as an Operations Manager, Supervisor, or Team Leader
• Ability to handle both warehouse operations and customer service responsibilities
• International logistics, forwarding, or e-commerce logistics experience
• Hands-on experience in logistics, warehouse, or fulfilment operations
• Experience using WMS or warehouse management systems
• Customer service or complaint-handling experience
• Experience driving small-scale operational or CS improvements
• Experience working in a multicultural environment
* All applicants for the Operations Manager must have the right to work in the country without any restrictions as the Company is not able to offer visa support.
*We regret that we cannot accept applications from Working Holiday Visa, Graduate or Student visa holders.
更新日: 5 hours ago
Ref: IN47052