Ref: HY45634
Helpdesk Engineer
| Sector | IT/Telecom/Engineering |
|---|---|
| Type | Full-time, Permanent |
| Location | London |
| Salary (Annual) | £ ~ 30,000 / Year |
This role is suitable for someone who can complete all the tasks in a professional and timely manner to ensure a very high level of customer experience.
HY45634
TYPE: Permanent, Full Time
START: June 2024
WORKING DAYS: 35 hours per week, Mon-Fri 8:00-16:00 / 9:00-17:00
LOCATION: Central London
SALARY: Up to £30,000 depending on experience
BENEFIT: All travel expenses reimbursed (Zone1-6)
HELPDESK ENGINEER RESPONSIBILITIES:
• 1st and 2nd level troubleshooting with customers and assist them as their escalation point of contact through email, telephone and at customer office
• Queuing management with IT support ticket system
• Temporary or long-term customer support at their office, if required
• Attending the meeting with the customer and develop good relationship with the customer
• Hands-on PC support and initial kitting skills
• Understand and detailed planning and designing for enterprise IT environment
• IT element configuration including day-to-day service delivery
• Proof of concept testing and acceptance testing
• Vendor negotiation and control
• Development and implementation for new features and services
• Establish and cease PC/Server Security systems. Project and service delivery schedule management
• Careful consideration to ensure profitable systems and implementation
• Maintain secure operations and keep the environment tidy
• Documented approach for implementation and modification
• Periodical status report to line manager
• Cover early shifts as a part of team rota
*Travel over the world for business purposes as and when required
HELPDESK ENGINEER IDEAL CANDIDATE:
• General administration and implementation skills on server environment
• Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus software
• General knowledge and experience in PC Hardware, Server and public clouds
• Basic knowledge and experience of public clouds as like AWS and Azure
• Basic knowledge about Microsoft Active Directory
• The experience of design, installation and administration of AD and any clous is preferred
• General knowledge and experience in NW Switch/Router/FW Products additionally are preferred
• Any certification related to PCs, server, network, and ITIL an asset
• Excellent written and verbal communication skill in English
• Excellent written and verbal communication skill in Japanese is preferred
• Ability to investigate and source answers to various email and telephony enquiries about technical issues
• Proven customer service experience
• Strong time management / multi-tasking & organisational skills
• Strong work ethic
• Accurate, organised and eye for detail; Reliable time keeping and attendance
• Cheerful, outgoing and positive disposition
• Solid administration background & a keenness to get involved & support all customer service areas in EMEA
** All applicants must have the right to work in the UK as the Company is not able to offer visa support.
TYPE: Permanent, Full Time
START: June 2024
WORKING DAYS: 35 hours per week, Mon-Fri 8:00-16:00 / 9:00-17:00
LOCATION: Central London
SALARY: Up to £30,000 depending on experience
BENEFIT: All travel expenses reimbursed (Zone1-6)
HELPDESK ENGINEER RESPONSIBILITIES:
• 1st and 2nd level troubleshooting with customers and assist them as their escalation point of contact through email, telephone and at customer office
• Queuing management with IT support ticket system
• Temporary or long-term customer support at their office, if required
• Attending the meeting with the customer and develop good relationship with the customer
• Hands-on PC support and initial kitting skills
• Understand and detailed planning and designing for enterprise IT environment
• IT element configuration including day-to-day service delivery
• Proof of concept testing and acceptance testing
• Vendor negotiation and control
• Development and implementation for new features and services
• Establish and cease PC/Server Security systems. Project and service delivery schedule management
• Careful consideration to ensure profitable systems and implementation
• Maintain secure operations and keep the environment tidy
• Documented approach for implementation and modification
• Periodical status report to line manager
• Cover early shifts as a part of team rota
*Travel over the world for business purposes as and when required
HELPDESK ENGINEER IDEAL CANDIDATE:
• General administration and implementation skills on server environment
• Wide knowledge and proficiency in PC software like Microsoft Windows 10/11/servers, MS Office and Antivirus software
• General knowledge and experience in PC Hardware, Server and public clouds
• Basic knowledge and experience of public clouds as like AWS and Azure
• Basic knowledge about Microsoft Active Directory
• The experience of design, installation and administration of AD and any clous is preferred
• General knowledge and experience in NW Switch/Router/FW Products additionally are preferred
• Any certification related to PCs, server, network, and ITIL an asset
• Excellent written and verbal communication skill in English
• Excellent written and verbal communication skill in Japanese is preferred
• Ability to investigate and source answers to various email and telephony enquiries about technical issues
• Proven customer service experience
• Strong time management / multi-tasking & organisational skills
• Strong work ethic
• Accurate, organised and eye for detail; Reliable time keeping and attendance
• Cheerful, outgoing and positive disposition
• Solid administration background & a keenness to get involved & support all customer service areas in EMEA
** All applicants must have the right to work in the UK as the Company is not able to offer visa support.
Updated: 13 days ago
Ref: HY45634