Ref: MY45615
Retail Duty Manager
| Sector | Customer Service/Retail |
|---|---|
| Type | Full-time, Permanent |
| Location | London |
| Salary (Annual) | £32,000 - 32,000 / Year |
The ideal candidate should have +3 years’ experience in retail management (in high-end retail) including team management experience.
Understanding of Japanese culture and some Japanese skill would be advantageous.
MY45615
TYPE: Permanent, full-time, Shift
WORKING HOURS: Monday to Friday, 8 hours per day
SALARY: £32K depending on experience
START: ASAP
LOCATION: London (some possibility for remote work by agreement with the line manager (e.g., 1 day per week after training completed)
Retail Duty Manager Responsibilities:
Retail
• Manage and motivate the team to ensure a focus on customer service and selling to achieve targets
• Stay up to date with and ensure team promotes all facilities, exhibitions, events, and product lines
• Ensuring excellent execution and maintenance of retail displays across The Shop and assist with setting up visual displays in Shop, booths and windows.
Shop and Online Shop Operations
• Carry out daily operational checklists to ensure efficient and safely operation of retail environment and team
• Provide the team with a morning briefing and handover briefing at the beginning and end of both shifts
• Handle on-site and online customer inquiries, complaints, refunds, and exchanges.
• Support the operational implementation of any Shop promotions or experiences on the Shop floor.
Team Management
• Provide daily supervision of team
Health, Safety & Security
• Ensure in the team complete induction and compliance training
• Ensure accident and incident reporting procedures are understood and complied with by Team
• Support front-of-house security and safety and liaise with the security team according to procedures
• Ensure that the Shop, including back of house areas, are always fully compliant with trading standards legislation, health & safety legislation, fire and security standards and any other legal requirements
Retail Duty Manager ideal Experience:
• Over 3 years’ experience in retail management (in high-end retail) including team management experience
• Excellent written and spoken English
• Bachelor’s degree or equivalent
• Experience of working in a managerial or duty manager role in a high-end retail sales focussed brand setting
• Experience in and ability to lead and motivate a team
• Excellent interpersonal skills and lead by example to ensure a welcoming customer experience
• Know how to resolve incidents and resolve customer complaints to a satisfactory outcome
• A sensitivity to and understanding of Japan and Japanese cultures
• Proficiency in using EPOS and other retail related systems
• Good level of proficiency of all MS Office suite systems
• Exceptional attention to detail and focus
• Effective collaborator, able to work with colleagues across the organisation
• Ability to create a climate where professional learning and personal growth are actively encouraged and valued
• Exceptional standard of customer service through well-established and effective communication skills
• Ability to multi-task and prioritize work, whilst paying attention to detail
• Strong organizational, planning, and problem-solving skills and excellent time management skills.
Other relevant training, licences and certification are advantageous including First Aid, Food Hygiene, Health & Safety and Fire warden training beneficial
• Experience of visual merchandising advantageous
• Other language skills, including Japanese, would be advantageous
All applicants must have the right to work in the UK as the Company is not able to offer visa support.
TYPE: Permanent, full-time, Shift
WORKING HOURS: Monday to Friday, 8 hours per day
SALARY: £32K depending on experience
START: ASAP
LOCATION: London (some possibility for remote work by agreement with the line manager (e.g., 1 day per week after training completed)
Retail Duty Manager Responsibilities:
Retail
• Manage and motivate the team to ensure a focus on customer service and selling to achieve targets
• Stay up to date with and ensure team promotes all facilities, exhibitions, events, and product lines
• Ensuring excellent execution and maintenance of retail displays across The Shop and assist with setting up visual displays in Shop, booths and windows.
Shop and Online Shop Operations
• Carry out daily operational checklists to ensure efficient and safely operation of retail environment and team
• Provide the team with a morning briefing and handover briefing at the beginning and end of both shifts
• Handle on-site and online customer inquiries, complaints, refunds, and exchanges.
• Support the operational implementation of any Shop promotions or experiences on the Shop floor.
Team Management
• Provide daily supervision of team
Health, Safety & Security
• Ensure in the team complete induction and compliance training
• Ensure accident and incident reporting procedures are understood and complied with by Team
• Support front-of-house security and safety and liaise with the security team according to procedures
• Ensure that the Shop, including back of house areas, are always fully compliant with trading standards legislation, health & safety legislation, fire and security standards and any other legal requirements
Retail Duty Manager ideal Experience:
• Over 3 years’ experience in retail management (in high-end retail) including team management experience
• Excellent written and spoken English
• Bachelor’s degree or equivalent
• Experience of working in a managerial or duty manager role in a high-end retail sales focussed brand setting
• Experience in and ability to lead and motivate a team
• Excellent interpersonal skills and lead by example to ensure a welcoming customer experience
• Know how to resolve incidents and resolve customer complaints to a satisfactory outcome
• A sensitivity to and understanding of Japan and Japanese cultures
• Proficiency in using EPOS and other retail related systems
• Good level of proficiency of all MS Office suite systems
• Exceptional attention to detail and focus
• Effective collaborator, able to work with colleagues across the organisation
• Ability to create a climate where professional learning and personal growth are actively encouraged and valued
• Exceptional standard of customer service through well-established and effective communication skills
• Ability to multi-task and prioritize work, whilst paying attention to detail
• Strong organizational, planning, and problem-solving skills and excellent time management skills.
Other relevant training, licences and certification are advantageous including First Aid, Food Hygiene, Health & Safety and Fire warden training beneficial
• Experience of visual merchandising advantageous
• Other language skills, including Japanese, would be advantageous
All applicants must have the right to work in the UK as the Company is not able to offer visa support.
Updated: 28 days ago
Ref: MY45615